This Delivery Partner Master Agreement ("Agreement") is entered into between:
Frebulous Private Limited, a company incorporated under the Companies Act, 2013 bearing Corporate Identification Number (CIN) U00000GJ2026PTC000002, having its registered office at SF59, Sidhheshwar HallMark, Ajwa Road, Vadodara - 390019, Gujarat, India ("Frebulous", "Company", "Platform", "We", "Us", or "Our");
and
the individual who registers, enrolls, accesses, logs into, accepts, performs services through, or otherwise participates in the Frebulous delivery partner program ("Delivery Partner", "Partner", "You", or "Your").
This Agreement governs the relationship between Frebulous and every Delivery Partner using the Frebulous Platform and shall apply throughout India.

1. PURPOSE OF THIS AGREEMENT

1.1 Frebulous operates a technology-enabled platform that facilitates laundry care, garment care, footwear care, dry-cleaning, pickup, transportation, logistics, and delivery-related services for customers, merchants, franchisees, business partners, and associated service providers.

1.2 Frebulous may connect customers, laundry service providers, merchants, franchise partners, operational partners, and delivery partners through digital systems, websites, applications, APIs, communication systems, and related technologies.

1.3 The Delivery Partner agrees to perform pickup, transportation, handling, logistics, delivery, and related support services through the Platform in accordance with this Agreement.

1.4 This Agreement establishes the legal framework governing the rights, responsibilities, obligations, restrictions, liabilities, and operational standards applicable to Delivery Partners.

2. ACCEPTANCE OF AGREEMENT

2.1 By registering as a Delivery Partner, submitting documents, completing onboarding, logging into the Platform, accepting delivery assignments, or otherwise using the Platform, You acknowledge and agree to be legally bound by this Agreement.

2.2 Acceptance may occur through:

(a) mobile application acceptance;
(b) digital click acceptance;
(c) electronic consent;
(d) document upload;
(e) account activation;
(f) acceptance of delivery assignments;
(g) future digital acceptance mechanisms introduced by Frebulous.

2.3 Electronic records generated by Frebulous shall constitute valid evidence of acceptance.

2.4 You acknowledge that electronic acceptance carries the same legal effect as a physical signature.

2.5 This Agreement shall be enforceable under applicable laws including the Information Technology Act, 2000.

3. INDEPENDENT CONTRACTOR RELATIONSHIP

3.1 The Delivery Partner is an independent contractor.

3.2 Nothing in this Agreement shall be construed as creating:

(a) employment;
(b) agency;
(c) partnership;
(d) joint venture;
(e) franchise relationship;
(f) employer-employee relationship.

3.3 Delivery Partners are not employees of Frebulous.

3.4 Delivery Partners are not entitled to:

(a) provident fund;
(b) gratuity;
(c) employee state insurance;
(d) paid leave;
(e) retirement benefits;
(f) employee bonuses;
(g) employee stock options;
(h) employee welfare schemes.

3.5 The Delivery Partner retains discretion regarding whether to remain logged into the Platform.

3.6 Frebulous does not guarantee:

(a) minimum assignments;
(b) minimum earnings;
(c) minimum working hours;
(d) minimum incentives.

3.7 Delivery Partners may work with competing platforms, including other logistics, transportation, commerce, food delivery, grocery delivery, courier, and marketplace companies.

3.8 Frebulous shall not require exclusivity unless separately agreed in writing.

4. ELIGIBILITY REQUIREMENTS

4.1 To become a Delivery Partner, an individual must:

(a) be at least 18 years old;
(b) not exceed 55 years of age unless otherwise approved;
(c) possess legal authority to enter contracts;
(d) possess valid identity documentation;
(e) maintain an active bank account;
(f) maintain an active mobile number;
(g) satisfy onboarding requirements.

4.2 Frebulous reserves the right to reject any application without assigning reasons.

4.3 Submission of documents does not guarantee approval.

4.4 Frebulous may establish additional eligibility criteria from time to time.

5. DOCUMENTATION REQUIREMENTS

5.1 Delivery Partners may be required to provide:

(a) Aadhaar;
(b) PAN;
(c) driving license where applicable;
(d) bank account information;
(e) passport-size photograph;
(f) vehicle registration certificate;
(g) additional compliance documents;
(h) tax documentation;
(i) declarations;
(j) self-certifications.

5.2 Frebulous may request updated documents at any time.

5.3 Failure to provide requested documentation may result in:

(a) restricted access;
(b) suspension;
(c) delayed payments;
(d) deactivation.

5.4 Submission of forged documents shall result in immediate termination and may result in legal action.

6. ACCOUNT CREATION AND ACCESS

6.1 Every Delivery Partner shall maintain a single authorized account unless expressly permitted otherwise.

6.2 Accounts are personal and non-transferable.

6.3 Delivery Partners shall maintain confidentiality of:

(a) passwords;
(b) OTPs;
(c) login credentials;
(d) authentication mechanisms.

6.4 Sharing accounts is strictly prohibited.

6.5 Renting, selling, leasing, transferring, sublicensing, or otherwise permitting another individual to use a Delivery Partner account is prohibited.

6.6 Identity sharing shall constitute a material breach of this Agreement.

7. VERIFICATION RIGHTS

7.1 Frebulous may conduct verification activities before, during, or after onboarding.

7.2 Verification may include:

(a) identity verification;
(b) document verification;
(c) address verification;
(d) facial verification;
(e) live verification;
(f) account verification;
(g) operational verification;
(h) fraud prevention checks.

7.3 Frebulous may use internal or third-party verification providers.

7.4 Refusal to cooperate with verification requirements may result in suspension or termination.

8. DELIVERY PARTNER OBLIGATIONS

8.1 The Delivery Partner agrees to:

(a) act professionally;
(b) comply with laws;
(c) follow Platform policies;
(d) maintain customer confidentiality;
(e) maintain merchant confidentiality;
(f) protect entrusted goods;
(g) follow operational instructions.

8.2 Delivery Partners shall exercise reasonable care while handling customer garments, footwear, packages, accessories, and other entrusted property.

8.3 Delivery Partners shall not intentionally damage, alter, inspect, misuse, or tamper with customer property.

9. PERFORMANCE EXPECTATIONS

9.1 Frebulous may establish operational standards relating to:

(a) pickup performance;
(b) delivery completion;
(c) customer satisfaction;
(d) service quality;
(e) professionalism;
(f) safety compliance.

9.2 Delivery Partners acknowledge that failure to meet operational standards may impact access to the Platform.

9.3 Performance standards may be revised periodically.

9.4 Frebulous reserves the right to allocate assignments based on business needs, operational requirements, service levels, customer demand, geographic factors, and platform efficiency.

10. RIGHT TO MODIFY PLATFORM

10.1 Frebulous may introduce, remove, suspend, replace, modify, or discontinue any Platform feature.

10.2 Frebulous may update:

(a) operational processes;
(b) onboarding standards;
(c) payout mechanisms;
(d) security requirements;
(e) compliance obligations;
(f) verification procedures.

10.3 Continued use of the Platform following updates shall constitute acceptance of such changes.

11. COMPLIANCE WITH LAW

11.1 Delivery Partners shall comply with all applicable laws, regulations, notifications, government directives, transport requirements, and statutory obligations.

11.2 Delivery Partners shall not engage in conduct that may expose Frebulous to regulatory, civil, criminal, administrative, or reputational risk.

11.3 Frebulous may cooperate with governmental authorities, law enforcement agencies, courts, regulators, and statutory bodies where legally required.

11.4 Delivery Partners acknowledge that violations may result in suspension, termination, reporting to authorities, or legal proceedings.

12. ENTIRE AGREEMENT

12.1 This Agreement forms part of the broader Frebulous legal framework, including:

(a) Privacy Policy;
(b) Security Policy;
(c) Terms of Use;
(d) Delivery Partner Policies;
(e) Operational Guidelines;
(f) Safety Policies;
(g) Fraud Prevention Policies;
(h) Incentive Policies;
(i) Future amendments.

12.2 In the event of conflict, Frebulous may determine the order of precedence to the extent permitted by law.

12.3 The English version of this Agreement shall prevail over any translated version.

12.4 Hindi, Gujarati, or other translations may be provided for convenience only.

12.5 This Agreement shall remain effective until terminated in accordance with applicable provisions.

13. DEFINITIONS

For purposes of this Agreement, the following terms shall have the meanings assigned below unless the context requires otherwise.

13.1 Account
"Account" means the digital delivery partner account created, approved, maintained, operated, or used by a Delivery Partner for accessing the Frebulous Platform.

13.2 Application
"Application" means any mobile application, software application, website application, web portal, dashboard, partner portal, API interface, or future technology platform operated or authorized by Frebulous.

13.3 Assigned Order
"Assigned Order" means any pickup, transportation, delivery, return, exchange, logistics, verification, collection, or related task assigned through the Platform.

13.4 Business Partner
"Business Partner" means any merchant, franchisee, service provider, laundry facility, processing center, warehouse operator, logistics partner, vendor, or commercial entity working with Frebulous.

13.5 Customer
"Customer" means any individual, household, commercial customer, merchant customer, business customer, corporate customer, or platform user requesting services through Frebulous.

13.6 Delivery Partner
"Delivery Partner" means an approved independent contractor authorized by Frebulous to perform pickup, transportation, delivery, logistics, and related services.

13.7 Delivery Zone
"Delivery Zone" means a geographic area determined by Frebulous for assignment, routing, operations, serviceability, or logistical management.

13.8 Fraudulent Activity
"Fraudulent Activity" includes deception, misrepresentation, manipulation, misuse of systems, abuse of incentives, identity misuse, fake deliveries, false reporting, GPS spoofing, or any activity intended to obtain unauthorized benefits.

13.9 Merchant
"Merchant" means any store, laundry facility, service center, processing unit, warehouse, franchisee, or business entity connected to the Platform.

13.10 Platform
"Platform" means all websites, applications, systems, software, technologies, interfaces, databases, communication tools, APIs, and digital infrastructure operated by Frebulous.

13.11 Services
"Services" means pickup, transportation, handling, logistics, delivery, return, exchange, collection, verification, and other related activities performed through the Platform.

14. INTERPRETATION

14.1 References to singular shall include plural and vice versa.
14.2 References to one gender include all genders.
14.3 Headings are included for convenience only and do not affect interpretation.
14.4 References to laws include amendments, replacements, notifications, rules, regulations, circulars, and future enactments.
14.5 The words "including", "include", and "includes" shall mean including without limitation.
14.6 References to "written" or "writing" include electronic communications.
14.7 Any ambiguity shall be interpreted in a commercially reasonable manner consistent with the objectives of this Agreement.

15. PLATFORM OPERATIONS

15.1 Nature of Platform
Frebulous operates a technology-enabled platform facilitating logistics and delivery services associated with laundry care, garment care, footwear care, dry cleaning, restoration services, and related business operations.

15.2 Technology Provider Role
Frebulous may act as:

(a) technology provider;
(b) marketplace facilitator;
(c) logistics coordinator;
(d) platform operator;
(e) service facilitator;
(f) business intermediary.

15.3 No Guarantee of Work
Frebulous does not guarantee:

(a) order volume;
(b) assignment frequency;
(c) income levels;
(d) service requests;
(e) incentives;
(f) bonuses.

15.4 Business Continuity
Service availability may vary based on:

(a) customer demand;
(b) geography;
(c) weather;
(d) operational requirements;
(e) system availability;
(f) merchant participation.

16. DELIVERY ZONES

16.1 Geographic Operations
Frebulous may operate across India and may expand, reduce, suspend, or modify service areas at its sole discretion.

16.2 Zone Assignment
Delivery Partners may indicate preferred service areas.

16.3 Company Allocation
Frebulous reserves the right to allocate orders based on:

(a) demand;
(b) location;
(c) performance;
(d) operational efficiency;
(e) customer requirements;
(f) logistics needs.

16.4 Dynamic Service Areas
Delivery zones may change at any time.

16.5 Emergency Allocation
During periods of operational necessity, Frebulous may temporarily modify assignments, routes, delivery zones, and service areas.

17. ORDER ASSIGNMENT FRAMEWORK

17.1 Assignment Process
Orders may be assigned through automated systems, algorithms, operational teams, dispatch personnel, or other mechanisms determined by Frebulous.

17.2 Assignment Factors
Assignment decisions may consider:

(a) proximity;
(b) availability;
(c) performance history;
(d) customer requirements;
(e) service levels;
(f) capacity;
(g) operational priorities.

17.3 Acceptance
A Delivery Partner may receive opportunities to accept assigned orders.

17.4 Refusal
Frebulous may permit refusal of assignments subject to operational policies.

17.5 Abuse
Repeated abuse of assignment systems may result in review, suspension, or deactivation.

18. PICKUP OPERATIONS

18.1 Pickup Locations
Orders may originate from:

(a) customer residences;
(b) customer offices;
(c) merchants;
(d) franchisees;
(e) warehouses;
(f) service centers;
(g) laundry facilities;
(h) processing centers.

18.2 Verification
Delivery Partners may be required to verify:

(a) pickup identity;
(b) package details;
(c) order information;
(d) digital confirmation.

18.3 Pickup Confirmation
Pickup completion may require digital acknowledgment through the Platform.

18.4 Failed Pickup
Frebulous may establish procedures for failed pickup attempts.

19. DELIVERY OPERATIONS

19.1 Delivery Standards
Delivery Partners shall exercise reasonable care in completing deliveries.

19.2 Customer Verification
Delivery confirmation may require:

(a) OTP;
(b) signature;
(c) application confirmation;
(d) photograph;
(e) digital acknowledgment;
(f) alternative methods approved by Frebulous.

19.3 Delivery Completion
A delivery shall be deemed completed when verified according to Platform requirements.

19.4 Customer Unavailability
Frebulous may prescribe procedures for customer absence, delivery rescheduling, returns, or escalations.

20. PACKAGE HANDLING REQUIREMENTS

20.1 Duty of Care
Delivery Partners shall handle customer property with reasonable care.

20.2 Maximum Declared Value
Certain orders may contain garments, footwear, accessories, or other items with values up to ₹45,000 or such other value determined by Frebulous.

20.3 No Unauthorized Inspection
Delivery Partners shall not open packages except where:

(a) required by law;
(b) required by security protocols;
(c) authorized by Frebulous.

20.4 Prohibited Handling
Delivery Partners shall not:

(a) tamper with packages;
(b) alter packaging;
(c) remove contents;
(d) substitute items;
(e) intentionally damage property.

21. CUSTOMER INTERACTION STANDARDS

21.1 Professional Conduct
Delivery Partners shall interact respectfully with customers.

21.2 Communication Channels
Frebulous may provide:

(a) masked calling;
(b) virtual numbers;
(c) in-app communication;
(d) messaging tools.

21.3 Personal Contact Information
Delivery Partners shall not disclose customer information except as required to complete services.

21.4 Entering Customer Premises
Delivery Partners shall not enter customer residences, apartments, rooms, or private premises unless expressly authorized under applicable operational procedures.

21.5 Tips
Customers may voluntarily provide tips.

21.6 No Solicitation
Delivery Partners shall not demand:

(a) tips;
(b) gifts;
(c) favors;
(d) additional payments.

22. MERCHANT INTERACTION STANDARDS

22.1 Professional Conduct
Delivery Partners shall treat merchants respectfully.

22.2 No Unauthorized Agreements
Delivery Partners shall not enter commercial agreements on behalf of Frebulous.

22.3 No Pricing Discussions
Delivery Partners shall not negotiate:

(a) pricing;
(b) commissions;
(c) commercial arrangements;
(d) service contracts.

22.4 Merchant Property
Merchant property shall be handled with reasonable care.

23. PROHIBITED ACTIVITIES

Delivery Partners shall not engage in:

(a) fraud;
(b) theft;
(c) harassment;
(d) discrimination;
(e) violence;
(f) threats;
(g) intimidation;
(h) bribery;
(i) corruption;
(j) extortion;
(k) illegal activities;
(l) data misuse;
(m) account sharing;
(n) impersonation;
(o) GPS manipulation;
(p) identity fraud;
(q) fake deliveries;
(r) falsified reports;
(s) unauthorized recordings;
(t) unlawful surveillance.

24. COMMUNICATIONS

24.1 Electronic Communications
Frebulous may communicate through:

(a) app notifications;
(b) SMS;
(c) email;
(d) calls;
(e) messaging systems;
(f) future communication methods.

24.2 Operational Instructions
Delivery Partners shall monitor official communication channels.

24.3 Binding Notices
Notices sent electronically shall be deemed delivered when transmitted by Frebulous systems.

25. PLATFORM GOVERNANCE

25.1 Policy Framework
The Delivery Partner agrees to comply with all present and future Platform policies.

25.2 Operational Authority
Frebulous may establish reasonable operational standards to maintain service quality, customer satisfaction, legal compliance, security, and business continuity.

25.3 Investigative Authority
Frebulous may investigate:

(a) complaints;
(b) incidents;
(c) disputes;
(d) accidents;
(e) fraud allegations;
(f) compliance concerns.

25.4 Cooperation Requirement
Delivery Partners shall reasonably cooperate with investigations.

25.5 Preservation of Evidence
Frebulous may preserve digital records, logs, GPS information, communications, photographs, and related evidence for compliance, safety, security, and legal purposes.

26. PARTNER ONBOARDING FRAMEWORK

26.1 Application Process
Any individual seeking to become a Delivery Partner must successfully complete the onboarding process prescribed by Frebulous.

26.2 No Automatic Approval
Submission of an application does not create any right to approval, onboarding, activation, engagement, assignment, earnings, or participation on the Platform.

26.3 Review Rights
Frebulous reserves the unrestricted right to:

(a) approve an application;
(b) reject an application;
(c) request additional information;
(d) conduct investigations;
(e) delay onboarding;
(f) require additional verification.

26.4 No Obligation to State Reasons
Frebulous shall not be obligated to disclose reasons for rejection, suspension, refusal, delay, or deactivation except where required by applicable law.

27. ELIGIBILITY CONDITIONS

27.1 Basic Eligibility
The applicant must:

(a) be at least eighteen (18) years old;
(b) not exceed fifty-five (55) years of age unless otherwise approved;
(c) possess legal capacity to contract;
(d) be legally eligible to perform services in India;
(e) maintain valid identification documents;
(f) satisfy operational requirements established by Frebulous.

27.2 Continuing Eligibility
Eligibility must be maintained throughout the duration of participation on the Platform.

27.3 Loss of Eligibility
Failure to maintain eligibility may result in:

(a) restricted access;
(b) temporary suspension;
(c) investigation;
(d) permanent deactivation.

28. KYC REQUIREMENTS

28.1 Mandatory KYC
Delivery Partners shall complete Know Your Customer ("KYC") requirements as prescribed by Frebulous.

28.2 Required Documents
Frebulous may require one or more of the following:

(a) [Aadhaar Redacted];
(b) PAN Card;
(c) Driving License;
(d) Passport Photograph;
(e) Vehicle Registration Certificate;
(f) Bank Account Details;
(g) Address Proof;
(h) Tax Documentation;
(i) Affidavits;
(j) Declarations;
(k) Any other documentation deemed necessary.

28.3 Additional Documentation
Frebulous may request additional documentation at any time.

28.4 Authenticity Requirement
All submitted documents must be:

(a) genuine;
(b) valid;
(c) current;
(d) accurate;
(e) unaltered.

28.5 False Documentation
Submission of forged, manipulated, fabricated, misleading, expired, or fraudulent documents shall constitute a material breach and may result in:

(a) immediate deactivation;
(b) cancellation of earnings;
(c) recovery proceedings;
(d) civil action;
(e) criminal complaints;
(f) regulatory reporting.

29. REKYC AND PERIODIC VERIFICATION

29.1 Continuous Verification Rights
Frebulous may require periodic re-verification.

29.2 Trigger Events
Re-verification may occur due to:

(a) suspicious activity;
(b) fraud indicators;
(c) compliance reviews;
(d) legal requirements;
(e) customer complaints;
(f) merchant complaints;
(g) account recovery requests;
(h) system-generated alerts.

29.3 Mandatory Cooperation
Delivery Partners must cooperate with all verification requests.

29.4 Failure to Cooperate
Failure to cooperate may result in:

(a) account restrictions;
(b) payment delays;
(c) suspension;
(d) deactivation.

30. IDENTITY VERIFICATION

30.1 Identity Authentication
Frebulous may authenticate identity using technological and manual processes.

30.2 Verification Methods
Verification methods may include:

(a) facial verification;
(b) selfie verification;
(c) document verification;
(d) liveness checks;
(e) biometric verification where permitted by law;
(f) manual review;
(g) third-party verification tools.

30.3 Fraud Prevention
Identity verification systems may be used to detect:

(a) account sharing;
(b) impersonation;
(c) duplicate accounts;
(d) unauthorized access;
(e) identity theft.

30.4 Ongoing Verification
Identity checks may occur at any stage of Platform participation.

31. BACKGROUND REVIEW

31.1 Review Rights
Frebulous may conduct internal or third-party background reviews.

31.2 Review Scope
Reviews may include:

(a) identity validation;
(b) address validation;
(c) criminal history checks where lawful;
(d) fraud investigations;
(e) previous platform misconduct;
(f) risk assessments.

31.3 Adverse Findings
Frebulous may refuse onboarding or deactivate accounts based upon adverse findings.

31.4 Risk-Based Decisions
Risk assessments shall be determined by Frebulous in accordance with business, legal, operational, and security requirements.

32. DELIVERY PARTNER ACCOUNT SECURITY

32.1 Personal Responsibility
The Delivery Partner is solely responsible for maintaining account security.

32.2 Credential Protection
The Delivery Partner shall protect:

(a) passwords;
(b) OTPs;
(c) authentication codes;
(d) access credentials;
(e) device security.

32.3 Reporting Requirement
Unauthorized access must be reported immediately.

32.4 Security Breaches
Frebulous may suspend access if security concerns arise.

33. SINGLE ACCOUNT POLICY

33.1 One Person One Account
Unless expressly authorized, each Delivery Partner may maintain only one account.

33.2 Duplicate Accounts
Creation or operation of multiple accounts may result in enforcement action.

33.3 Linked Accounts
Frebulous may identify, review, merge, suspend, or deactivate linked accounts.

33.4 System Monitoring
Systems may be used to identify duplicate, suspicious, or connected accounts.

34. ACCOUNT SHARING PROHIBITION

34.1 Personal Use Only
Accounts are personal and non-transferable.

34.2 Prohibited Conduct
Delivery Partners shall not:

(a) lend accounts;
(b) rent accounts;
(c) sell accounts;
(d) transfer accounts;
(e) permit third-party access.

34.3 Identity Misuse
Identity sharing constitutes a serious violation of Platform policies.

34.4 Enforcement
Identity sharing may result in:

(a) suspension;
(b) investigation;
(c) deactivation;
(d) legal action.

35. VEHICLE ELIGIBILITY REQUIREMENTS

35.1 Permitted Vehicles
Frebulous may permit use of:

(a) motorcycles;
(b) scooters;
(c) electric scooters;
(d) electric vehicles;
(e) bicycles;
(f) other approved vehicles.

35.2 Vehicle Approval
Vehicle approval remains subject to Frebulous review.

35.3 Future Vehicle Categories
Additional vehicle categories may be introduced.

36. VEHICLE DOCUMENTATION

36.1 Mandatory Documentation
Delivery Partners using vehicles shall maintain:

(a) valid registration certificate (RC);
(b) ownership documentation where applicable;
(c) legally required permits where applicable.

36.2 Verification Rights
Frebulous may verify vehicle documentation periodically.

36.3 Failure to Maintain Documentation
Failure to maintain documentation may result in restrictions or suspension.

37. VEHICLE SAFETY REQUIREMENTS

37.1 Safe Operating Condition
Vehicles must remain roadworthy and safe.

37.2 Maintenance Responsibility
The Delivery Partner is solely responsible for:

(a) maintenance;
(b) repairs;
(c) servicing;
(d) fuel;
(e) charging;
(f) operational expenses.

37.3 Unsafe Vehicles
Frebulous may prohibit use of unsafe vehicles.

37.4 Safety Reviews
Frebulous may require photographs, inspections, or verification of vehicle condition.

38. SAFETY EQUIPMENT REQUIREMENTS

38.1 Mandatory Equipment
Delivery Partners may be required to maintain:

(a) helmets;
(b) delivery bags;
(c) safety equipment;
(d) reflective gear;
(e) uniforms;
(f) identification materials.

38.2 Compliance
Failure to maintain required equipment may affect Platform access.

38.3 Future Requirements
Frebulous may establish additional safety standards.

39. UNIFORM AND BRANDING

39.1 Branding Materials
Frebulous may provide or require branding materials.

39.2 Usage Conditions
Branding materials remain subject to Platform policies.

39.3 Ownership
All branding materials remain the intellectual property of Frebulous.

39.4 Return Obligation
Upon request, branding materials may be required to be returned, destroyed, or discontinued.

40. MOBILE DEVICE REQUIREMENTS

40.1 Device Requirement
Delivery Partners must possess a compatible mobile device capable of accessing Platform services.

40.2 Connectivity
Delivery Partners are responsible for maintaining:

(a) internet access;
(b) mobile connectivity;
(c) sufficient battery power;
(d) application functionality.

40.3 Technical Issues
Frebulous is not responsible for personal device failures.

41. LOCATION SERVICES REQUIREMENT

41.1 GPS Requirement
Location services may be mandatory while a Delivery Partner is actively using the Platform.

41.2 Operational Necessity
Location information may be used for:

(a) order assignment;
(b) navigation;
(c) customer tracking;
(d) fraud prevention;
(e) safety monitoring;
(f) operational analytics.

41.3 Accuracy Requirement
Delivery Partners shall not intentionally manipulate location information.

42. PARTNER STATUS MANAGEMENT

42.1 Account Status Categories
Accounts may be classified as:

(a) pending;
(b) active;
(c) restricted;
(d) under review;
(e) suspended;
(f) deactivated.

42.2 Status Changes
Frebulous may modify account status based on operational, security, compliance, or legal considerations.

43. INACTIVITY MANAGEMENT

43.1 Inactivity Review
Accounts may be reviewed after prolonged inactivity.

43.2 Operational Inactivity
Failure to engage with the Platform for extended periods may result in:

(a) review;
(b) verification requests;
(c) account restrictions.

43.3 Reactivation
Frebulous may establish reactivation procedures.

44. LEAVE AND AVAILABILITY FRAMEWORK

44.1 Flexible Participation
Delivery Partners may determine their own availability subject to Platform requirements.

44.2 Extended Absence
Extended periods of inactivity may trigger operational review.

44.3 Business Requirements
Frebulous reserves the right to establish availability standards necessary for operational efficiency.

44.4 Review Mechanism
Repeated inactivity, non-performance, or failure to meet participation requirements may result in account review, suspension, or deactivation.

45. PARTNER LIFECYCLE MANAGEMENT

45.1 Continuous Eligibility
Participation on the Platform requires continuous compliance with this Agreement.

45.2 Review Authority
Frebulous may periodically evaluate:

(a) performance;
(b) compliance;
(c) safety;
(d) operational conduct;
(e) legal requirements.

45.3 Corrective Measures
Corrective actions may include:

(a) warnings;
(b) coaching;
(c) restrictions;
(d) temporary suspension;
(e) deactivation.

45.4 No Vested Rights
Participation on the Platform does not create any permanent or vested right to continued access.

46. COMPANY DISCRETION

46.1 Business Judgment
Frebulous may exercise reasonable discretion in matters relating to onboarding, verification, safety, fraud prevention, platform integrity, customer protection, merchant protection, and regulatory compliance.

46.2 Platform Integrity
Protection of customers, merchants, business partners, platform systems, and operational reliability shall remain a primary objective of all onboarding and compliance decisions.

46.3 Reservation of Rights
All rights not expressly granted under this Agreement are reserved by Frebulous.

47. DELIVERY SERVICES FRAMEWORK

47.1 Scope of Services
The Delivery Partner may be engaged to perform one or more of the following services through the Platform:

(a) customer pickups;
(b) customer deliveries;
(c) merchant pickups;
(d) merchant deliveries;
(e) laundry collection;
(f) garment transportation;
(g) footwear collection;
(h) footwear delivery;
(i) dry-cleaning logistics;
(j) warehouse transfers;
(k) franchise transfers;
(l) order exchanges;
(m) order returns;
(n) verification activities;
(o) operational support services.

47.2 Service Nature
The Delivery Partner acknowledges that services may vary depending on:

(a) city;
(b) operational requirements;
(c) business partnerships;
(d) customer demand;
(e) service category;
(f) future platform expansion.

47.3 No Guaranteed Assignments
Frebulous does not guarantee any minimum number of assignments, orders, pickups, deliveries, earnings, incentives, or work opportunities.

48. ORDER ASSIGNMENT SYSTEM

48.1 Automated Assignment
Assignments may be generated through:

(a) automated systems;
(b) dispatch algorithms;
(c) operational teams;
(d) artificial intelligence systems;
(e) manual allocation;
(f) future allocation technologies.

48.2 Assignment Criteria
Assignments may be based upon:

(a) partner location;
(b) service area;
(c) order urgency;
(d) customer requirements;
(e) operational efficiency;
(f) performance history;
(g) availability status;
(h) fraud risk assessments;
(i) platform requirements.

48.3 Company Authority
Frebulous retains complete authority regarding assignment methodology.

48.4 No Challenge Rights
Delivery Partners shall not have the right to challenge assignment algorithms, allocation methodologies, or assignment priorities.

49. ACCEPTANCE OF ASSIGNMENTS

49.1 Assignment Notification
Assignments may be communicated through:

(a) mobile application;
(b) notifications;
(c) SMS;
(d) phone calls;
(e) future communication systems.

49.2 Acceptance
Delivery Partners may accept assignments through approved methods.

49.3 Assignment Commitment
Upon accepting an assignment, the Delivery Partner shall use reasonable efforts to complete it in accordance with Platform requirements.

49.4 Repeated Non-Performance
Repeated acceptance followed by non-completion may result in:

(a) warnings;
(b) reduced assignment priority;
(c) account review;
(d) suspension;
(e) deactivation.

50. PICKUP STANDARDS

50.1 Arrival Requirement
Delivery Partners shall make reasonable efforts to arrive at pickup locations promptly.

50.2 Verification
Before pickup, Delivery Partners may be required to verify:

(a) order information;
(b) package details;
(c) customer details;
(d) merchant information;
(e) order identifiers.

50.3 Digital Confirmation
Frebulous may require digital pickup confirmation.

50.4 Refusal Rights
A Delivery Partner may refuse a pickup where:

(a) safety concerns exist;
(b) unlawful activity is suspected;
(c) fraud indicators are present;
(d) platform authorization is obtained;
(e) emergency circumstances exist.

51. HIGH-VALUE GARMENT HANDLING

51.1 High-Value Items
Certain deliveries may involve garments, footwear, accessories, or customer property with declared or estimated values up to ₹45,000 or such amount determined by Frebulous.

51.2 Duty of Care
Delivery Partners shall exercise reasonable care while handling high-value items.

51.3 Additional Verification
Frebulous may require:

(a) photographs;
(b) OTP verification;
(c) digital acknowledgments;
(d) merchant verification;
(e) customer verification;
(f) chain-of-custody records.

51.4 Escalation Procedures
Any suspected issue involving high-value property must be reported immediately.

52. PACKAGE SECURITY REQUIREMENTS

52.1 No Unauthorized Opening
Delivery Partners shall not open packages except where expressly authorized by:

(a) Frebulous;
(b) applicable law;
(c) law enforcement authorities;
(d) emergency procedures.

52.2 No Tampering
Delivery Partners shall not:

(a) alter packaging;
(b) substitute contents;
(c) remove contents;
(d) conceal damage;
(e) manipulate order information.

52.3 Custodial Responsibility
The Delivery Partner assumes temporary custodial responsibility for entrusted items during active service performance.

53. DELIVERY COMPLETION STANDARDS

53.1 Completion Requirements
Delivery completion may require one or more of the following:

(a) OTP verification;
(b) customer confirmation;
(c) digital acknowledgment;
(d) application confirmation;
(e) photograph verification;
(f) alternative approved verification.

53.2 Failed Deliveries
Frebulous may establish procedures for:

(a) customer unavailability;
(b) incorrect addresses;
(c) delivery refusal;
(d) delivery disputes;
(e) safety concerns.

53.3 Return Procedures
Frebulous may require return-to-origin procedures where delivery cannot be completed.

54. CUSTOMER COMMUNICATION STANDARDS

54.1 Professional Conduct
Delivery Partners shall communicate professionally with customers at all times.

54.2 Permitted Communication
Communication should occur through approved communication channels.

54.3 Virtual Numbers
Frebulous may provide masked numbers, virtual numbers, or communication systems.

54.4 Personal Numbers
Use of personal numbers should be limited to situations approved by Frebulous or operationally necessary circumstances.

54.5 Prohibited Conduct
Delivery Partners shall not:

(a) harass customers;
(b) threaten customers;
(c) abuse customers;
(d) intimidate customers;
(e) solicit personal favors;
(f) request inappropriate information.

55. CUSTOMER PREMISES POLICY

55.1 Restricted Entry
Delivery Partners shall not enter customer homes, apartments, private rooms, residences, or restricted premises unless expressly authorized by Frebulous and applicable operational procedures.

55.2 Boundary Compliance
Deliveries should generally be completed at approved handover points.

55.3 Safety Priority
Personal safety and customer safety shall remain paramount considerations.

56. CUSTOMER DATA PROTECTION

56.1 Confidential Information
Customer information shall be treated as confidential.

56.2 Restricted Usage
Customer information shall only be used for legitimate service completion purposes.

56.3 Prohibited Activities
Delivery Partners shall not:

(a) store customer data unnecessarily;
(b) sell customer data;
(c) share customer data;
(d) disclose customer data;
(e) misuse customer information.

56.4 Legal Consequences
Unauthorized disclosure may result in:

(a) deactivation;
(b) legal action;
(c) regulatory reporting;
(d) damages claims.

57. TIPS AND GRATUITIES

57.1 Voluntary Tips
Customers may voluntarily provide tips to Delivery Partners.

57.2 No Entitlement
Tips are voluntary and not guaranteed.

57.3 No Solicitation
Delivery Partners shall not:

(a) demand tips;
(b) pressure customers;
(c) negotiate tips;
(d) refuse service due to lack of tips.

57.4 Platform Policies
Frebulous may establish policies relating to tips and gratuities.

58. MERCHANT INTERACTION REQUIREMENTS

58.1 Professionalism
Delivery Partners shall maintain professional conduct while interacting with merchants.

58.2 Operational Cooperation
Delivery Partners shall cooperate with merchant procedures where consistent with Platform policies.

58.3 No Commercial Authority
Delivery Partners are not authorized to:

(a) negotiate contracts;
(b) modify pricing;
(c) alter business terms;
(d) make commitments on behalf of Frebulous.

58.4 Merchant Property
Merchant property shall be handled with reasonable care.

59. DELIVERY TRACKING AND GPS REQUIREMENTS

59.1 GPS Usage
Location services may be required during active Platform usage.

59.2 Operational Monitoring
GPS information may be used for:

(a) assignment management;
(b) fraud prevention;
(c) route monitoring;
(d) customer tracking;
(e) operational analytics;
(f) safety investigations.

59.3 Tampering Prohibition
Delivery Partners shall not manipulate, falsify, interfere with, or spoof location information.

59.4 Fraud Indicators
GPS anomalies may trigger:

(a) investigations;
(b) verification requests;
(c) account reviews;
(d) suspension;
(e) deactivation.

60. PERFORMANCE MANAGEMENT

60.1 Performance Monitoring
Frebulous may evaluate:

(a) pickup rates;
(b) completion rates;
(c) customer feedback;
(d) merchant feedback;
(e) service quality;
(f) responsiveness;
(g) professionalism.

60.2 Metrics
Frebulous may establish operational metrics from time to time.

60.3 Internal Scores
Internal scoring systems may be used for operational purposes.

60.4 Continuous Evaluation
Performance may be evaluated continuously.

61. CUSTOMER RATINGS

61.1 Rating Systems
Customers may provide ratings, feedback, reviews, or service assessments.

61.2 Review Rights
Frebulous may review ratings for operational purposes.

61.3 Corrective Measures
Low ratings may result in:

(a) coaching;
(b) guidance;
(c) monitoring;
(d) review;
(e) restrictions;
(f) suspension.

61.4 Fraudulent Reviews
Frebulous may disregard reviews determined to be fraudulent, abusive, manipulated, or unreliable.

62. SERVICE QUALITY REQUIREMENTS

62.1 Expected Standards
Delivery Partners shall strive to maintain:

(a) professionalism;
(b) punctuality;
(c) honesty;
(d) courtesy;
(e) reliability;
(f) accountability.

62.2 Customer Experience
Delivery Partners acknowledge that customer experience directly impacts Platform reputation.

62.3 Continuous Improvement
Frebulous may issue operational guidance, training materials, or quality improvement requirements.

63. UNIFORMS AND BRAND REPRESENTATION

63.1 Public Representation
While performing services, Delivery Partners may be publicly associated with Frebulous.

63.2 Conduct Expectations
Delivery Partners shall conduct themselves in a manner that does not damage the reputation of Frebulous.

63.3 Brand Usage
Brand names, logos, trademarks, uniforms, and related materials may only be used as authorized.

64. SAFETY AND ROAD CONDUCT

64.1 Compliance With Traffic Laws
Delivery Partners shall comply with applicable traffic laws and road safety regulations.

64.2 Safe Driving
Delivery Partners shall operate vehicles safely and responsibly.

64.3 Prohibited Driving Conduct
Delivery Partners shall not:

(a) drive recklessly;
(b) operate vehicles while impaired;
(c) engage in dangerous driving;
(d) violate safety laws.

64.4 Priority of Safety
Safety shall take precedence over delivery speed.

65. PROHIBITED OPERATIONAL ACTIVITIES

Delivery Partners shall not engage in:

(a) fake deliveries;
(b) fake pickups;
(c) false reporting;
(d) GPS spoofing;
(e) account sharing;
(f) identity fraud;
(g) theft;
(h) package tampering;
(i) harassment;
(j) discrimination;
(k) violence;
(l) bribery;
(m) extortion;
(n) unauthorized recordings;
(o) data misuse;
(p) manipulation of incentives;
(q) platform abuse.

66. OPERATIONAL INVESTIGATIONS

66.1 Investigation Rights
Frebulous may investigate operational incidents.

66.2 Evidence Sources
Investigations may rely upon:

(a) GPS logs;
(b) photographs;
(c) customer reports;
(d) merchant reports;
(e) application records;
(f) digital logs;
(g) communication records.

66.3 Cooperation Requirement
Delivery Partners shall cooperate with reasonable investigations.

67. OPERATIONAL COMPLIANCE

67.1 Compliance Obligation
Delivery Partners shall comply with:

(a) this Agreement;
(b) operational policies;
(c) safety policies;
(d) security requirements;
(e) legal requirements.

67.2 Corrective Action
Frebulous may implement corrective actions where non-compliance is identified.

67.3 Platform Integrity
Protection of customers, merchants, partners, and Platform operations shall remain a primary objective of operational enforcement.

68. EARNINGS FRAMEWORK

68.1 Nature of Earnings
The Delivery Partner may earn compensation for services performed through the Platform in accordance with policies established by Frebulous from time to time.

68.2 No Guaranteed Earnings
Frebulous does not guarantee:

(a) minimum earnings;
(b) monthly income;
(c) daily income;
(d) assignment volume;
(e) incentive eligibility;
(f) bonus qualification.

68.3 Dynamic Compensation Model
Earnings may vary based upon:

(a) delivery distance;
(b) delivery volume;
(c) service category;
(d) city;
(e) operational demand;
(f) service quality;
(g) incentive programs;
(h) seasonal requirements;
(i) business needs.

68.4 No Fixed Salary
Payments made to Delivery Partners are not salaries, wages, employment compensation, or employee benefits.

69. EARNING COMPONENTS

69.1 Delivery Earnings
Delivery earnings may include compensation for completed services.

69.2 Pickup Earnings
Separate pickup earnings may apply where determined by Frebulous.

69.3 Distance-Based Earnings
Compensation may be calculated partially or fully based on travel distance.

69.4 Zone-Based Earnings
Frebulous may establish location-specific earning structures.

69.5 Dynamic Pricing
Pricing structures may vary across:

(a) cities;
(b) regions;
(c) service types;
(d) delivery categories;
(e) operational periods.

70. INCENTIVE PROGRAMS

70.1 Incentive Availability
Frebulous may introduce incentive programs at its discretion.

70.2 No Guaranteed Incentives
Incentives are discretionary and not guaranteed.

70.3 Eligibility Requirements
Eligibility may depend upon:

(a) completed deliveries;
(b) performance metrics;
(c) operational requirements;
(d) compliance history;
(e) service quality;
(f) fraud reviews.

70.4 Modification Rights
Frebulous may modify, suspend, replace, discontinue, or withdraw incentives at any time.

71. PEAK DEMAND INCENTIVES

71.1 Surge Operations
Frebulous may establish additional earnings opportunities during periods of increased demand.

71.2 Special Events
Additional incentives may be offered during:

(a) holidays;
(b) festivals;
(c) weather events;
(d) operational campaigns;
(e) promotional activities.

71.3 Qualification Conditions
Eligibility shall be determined solely by Frebulous.

72. REFERRAL PROGRAMS

72.1 Referral Opportunities
Frebulous may offer referral incentives for introducing eligible Delivery Partners.

72.2 Qualification Requirements
Referral rewards may be subject to:

(a) onboarding completion;
(b) activation requirements;
(c) service completion requirements;
(d) fraud reviews.

72.3 Abuse Prevention
Frebulous may withhold referral rewards where abuse, manipulation, or fraud is suspected.

73. PAYOUT STRUCTURE

73.1 Payment Mechanism
Payments shall generally be made through approved banking channels.

73.2 Bank Transfer Requirement
Delivery Partners shall maintain accurate banking information.

73.3 Verification
Frebulous may verify bank account ownership before releasing payments.

73.4 Failed Transfers
Frebulous shall not be responsible for failed transfers caused by incorrect information supplied by the Delivery Partner.

74. PAYOUT CYCLES

74.1 Operational Payout Schedule
Frebulous may determine payout schedules from time to time.

74.2 Current Practice
Payout schedules may operate on weekly, bi-weekly, fifteen-day, monthly, campaign-based, or alternative cycles determined by Frebulous.

74.3 Modification Rights
Frebulous reserves the right to modify payout frequencies.

74.4 No Interest
No interest shall accrue on pending earnings except where required by applicable law.

75. MINIMUM PAYOUT THRESHOLDS

75.1 Threshold Requirement
Frebulous may establish minimum payout thresholds.

75.2 Current Operational Threshold
The Platform may require minimum earning thresholds before payout processing.

75.3 Carry Forward
Amounts below the threshold may be carried forward to subsequent payout cycles.

76. ACCOUNT VERIFICATION FOR PAYOUTS

76.1 Compliance Checks
Payments may be subject to:

(a) KYC verification;
(b) fraud screening;
(c) banking verification;
(d) regulatory compliance checks.

76.2 Delayed Payments
Payments may be delayed where verification remains incomplete.

76.3 Suspicious Activity
Frebulous may temporarily hold payments pending investigation.

77. TAX OBLIGATIONS

77.1 Independent Tax Responsibility
Delivery Partners are solely responsible for their own tax obligations.

77.2 No Tax Advice
Frebulous does not provide tax advice.

77.3 Personal Compliance
Delivery Partners shall comply with:

(a) income tax laws;
(b) GST laws;
(c) professional tax obligations;
(d) other applicable tax requirements.

77.4 Government Reporting
Frebulous may provide information to government authorities where required by law.

78. TAX DEDUCTIONS

78.1 Statutory Deductions
Frebulous may deduct taxes where legally required.

78.2 TDS
Tax Deducted at Source (TDS) may be deducted in accordance with applicable law.

78.3 Government Requirements
All statutory deductions shall be governed by applicable legal requirements.

78.4 Certificates
Tax certificates may be issued where required by law.

79. GST COMPLIANCE

79.1 Applicable GST Rules
GST obligations shall be determined according to applicable laws and regulations.

79.2 Responsibility
Delivery Partners remain responsible for their own GST compliance where applicable.

79.3 Regulatory Changes
GST treatment may change based on legal developments.

79.4 Cooperation
Delivery Partners shall provide documentation reasonably required for compliance purposes.

80. EARNING STATEMENTS

80.1 Platform Records
Frebulous may provide earning summaries, statements, dashboards, reports, or digital records.

80.2 Informational Nature
Statements are intended to provide operational information regarding payouts and earnings.

80.3 Review Responsibility
Delivery Partners shall review earning records promptly.

80.4 Reporting Errors
Discrepancies should be reported within the period specified by Frebulous.

81. PAYMENT HOLDS

81.1 Investigation Rights
Frebulous may place temporary holds on payments where:

(a) fraud is suspected;
(b) investigations are ongoing;
(c) compliance concerns exist;
(d) regulatory requirements apply.

81.2 Duration
Payment holds may remain in effect until investigations conclude.

81.3 Resolution
Following review, payments may be:

(a) released;
(b) adjusted;
(c) recovered;
(d) withheld as permitted by law.

82. RECOVERY RIGHTS

82.1 Recovery Authority
Frebulous may recover amounts owed by a Delivery Partner.

82.2 Recovery Events
Recovery may occur due to:

(a) fraud;
(b) overpayments;
(c) duplicate payments;
(d) operational errors;
(e) losses caused by misconduct;
(f) policy violations.

82.3 Methods
Recovery may occur through:

(a) set-off;
(b) future deductions;
(c) direct recovery requests;
(d) legal proceedings.

83. LOSS OF CUSTOMER PROPERTY

83.1 Investigation Requirement
All claims involving lost property shall be investigated.

83.2 Case-by-Case Assessment
Liability shall be assessed on a case-by-case basis.

83.3 Relevant Factors
Factors may include:

(a) evidence;
(b) negligence;
(c) misconduct;
(d) operational records;
(e) GPS data;
(f) photographs;
(g) merchant reports;
(h) customer reports.

83.4 Recovery Rights
Frebulous may recover losses where responsibility is established.

84. DAMAGED PROPERTY CLAIMS

84.1 Damage Investigations
Damage claims shall be reviewed individually.

84.2 Evidence Review
Frebulous may consider:

(a) photographs;
(b) customer statements;
(c) merchant statements;
(d) handling records;
(e) digital evidence.

84.3 Recovery Authority
Frebulous may seek recovery where losses are attributable to misconduct, negligence, fraud, or policy violations.

85. REFUND-RELATED ADJUSTMENTS

85.1 Customer Refunds
Customer refunds may occur for various reasons.

85.2 Independent Assessment
Not all customer refunds shall result in Delivery Partner liability.

85.3 Investigation Rights
Frebulous may investigate circumstances before determining responsibility.

86. FRAUDULENT EARNINGS

86.1 Invalid Earnings
Frebulous may invalidate earnings generated through:

(a) fraud;
(b) fake deliveries;
(c) account abuse;
(d) manipulation;
(e) system exploitation.

86.2 Cancellation
Such earnings may be canceled.

86.3 Recovery
Amounts already paid may be recovered.

87. PAYMENT DISPUTES

87.1 Dispute Submission
Delivery Partners may submit payment-related concerns through approved channels.

87.2 Supporting Evidence
Frebulous may require supporting documentation.

87.3 Internal Review
Frebulous may conduct internal investigations before issuing determinations.

87.4 Final Determination
Subject to applicable law, Frebulous may issue operational determinations regarding payment disputes.

88. CURRENCY

88.1 Indian Rupees
All payments shall generally be processed in Indian Rupees (INR).

88.2 Conversion Issues
Frebulous shall not be responsible for losses arising from currency conversion by financial institutions.

89. NO EMPLOYMENT BENEFITS

89.1 Independent Contractor Status
Payments made under this Agreement shall not create entitlement to:

(a) employee benefits;
(b) paid leave;
(c) gratuity;
(d) provident fund;
(e) retirement plans;
(f) employment compensation.

89.2 No Future Claims
Delivery Partners agree not to characterize Platform earnings as employee wages.

90. FINANCIAL RECORDS

90.1 Internal Records
Frebulous may maintain financial records relating to Platform operations.

90.2 Evidence
Electronic financial records maintained by Frebulous may serve as evidence of transactions.

90.3 Record Accuracy
Platform records shall generally be presumed accurate unless demonstrated otherwise.

91. FINANCIAL COMPLIANCE

91.1 Anti-Fraud Obligations
Delivery Partners shall comply with all financial integrity requirements.

91.2 Prohibited Conduct
Delivery Partners shall not engage in:

(a) money laundering;
(b) fraudulent transactions;
(c) payment manipulation;
(d) false claims;
(e) financial misconduct.

91.3 Regulatory Cooperation
Frebulous may cooperate with regulators, financial institutions, and authorities where legally required.

92. RESERVATION OF RIGHTS

Frebulous reserves all rights necessary to:

(a) protect customers;
(b) protect merchants;
(c) prevent fraud;
(d) maintain operational integrity;
(e) comply with laws;
(f) safeguard Platform finances.

93. PRIVACY COMMITMENT

93.1 Privacy Framework
Frebulous is committed to protecting personal data, business information, operational records, customer information, merchant information, and Delivery Partner information in accordance with applicable laws and internal policies.

93.2 Applicable Policies
This Agreement shall be read together with:

(a) Frebulous Privacy Policy;
(b) Security Policy;
(c) Terms of Use;
(d) Internal Data Protection Policies;
(e) Future Privacy Notices;
(f) Applicable Indian laws.

93.3 Compliance Objective
Frebulous seeks to process information responsibly, lawfully, transparently, and securely.

94. PERSONAL DATA COLLECTION

94.1 Information Collected
Frebulous may collect information including:

(a) full name;
(b) mobile number;
(c) email address;
(d) Aadhaar information;
(e) PAN information;
(f) driving license information;
(g) bank account information;
(h) photographs;
(i) profile information;
(j) operational information.

94.2 Additional Information
Frebulous may collect additional information reasonably required for:

(a) onboarding;
(b) verification;
(c) compliance;
(d) fraud prevention;
(e) operational management.

94.3 Voluntary Information
Delivery Partners may voluntarily provide additional information through support requests, communications, surveys, feedback, or Platform interactions.

95. OPERATIONAL DATA COLLECTION

95.1 Operational Information
Frebulous may collect:

(a) order history;
(b) assignment history;
(c) service records;
(d) completion records;
(e) performance data;
(f) earnings records.

95.2 Technical Information
Frebulous may collect:

(a) device information;
(b) operating system information;
(c) application information;
(d) browser information;
(e) IP addresses;
(f) network information.

95.3 Usage Information
Frebulous may collect information regarding how Delivery Partners interact with the Platform.

96. LOCATION DATA

96.1 GPS Monitoring
Location services may be required while a Delivery Partner is actively using the Platform.

96.2 Purpose of Collection
Location information may be used for:

(a) order assignment;
(b) route optimization;
(c) customer tracking;
(d) fraud detection;
(e) safety investigations;
(f) operational analytics;
(g) service quality monitoring.

96.3 Continuous Monitoring During Active Use
Location information may be collected while a Delivery Partner is online, available, active, or engaged in Platform activities.

96.4 Fraud Detection
Location information may be used to identify:

(a) GPS spoofing;
(b) fraudulent activity;
(c) assignment manipulation;
(d) suspicious conduct.

96.5 Retention
Location information may be retained in accordance with legal, operational, security, compliance, and business requirements.

97. COMMUNICATION DATA

97.1 Communication Records
Frebulous may maintain records relating to communications involving Platform operations.

97.2 Types of Records
Records may include:

(a) call metadata;
(b) communication logs;
(c) support interactions;
(d) operational messages;
(e) service-related communications.

97.3 Customer Protection
Communication monitoring may be used to:

(a) investigate complaints;
(b) improve service quality;
(c) prevent fraud;
(d) ensure safety.

97.4 Retention
Communication records may be retained according to Platform policies and legal requirements.

98. CUSTOMER INFORMATION

98.1 Confidential Nature
Customer information is confidential.

98.2 Permitted Use
Delivery Partners may use customer information solely for service completion.

98.3 Prohibited Use
Delivery Partners shall not:

(a) copy customer information;
(b) store customer information;
(c) sell customer information;
(d) transfer customer information;
(e) disclose customer information.

98.4 Unauthorized Disclosure
Unauthorized disclosure may result in:

(a) suspension;
(b) deactivation;
(c) legal proceedings;
(d) regulatory reporting.

99. MERCHANT INFORMATION

99.1 Confidential Information
Merchant information shall be treated as confidential.

99.2 Business Information
Confidential merchant information may include:

(a) business processes;
(b) pricing structures;
(c) customer data;
(d) operational information;
(e) proprietary information.

99.3 Protection Obligations
Delivery Partners shall protect merchant information from unauthorized use or disclosure.

100. CONFIDENTIAL INFORMATION

100.1 Definition
Confidential Information includes any non-public information relating to:

(a) Frebulous;
(b) customers;
(c) merchants;
(d) partners;
(e) operations;
(f) technology systems.

100.2 Examples
Confidential Information may include:

(a) business plans;
(b) operational methods;
(c) pricing structures;
(d) internal policies;
(e) software systems;
(f) databases;
(g) algorithms;
(h) reports.

100.3 Confidentiality Obligation
Delivery Partners shall maintain confidentiality during and after participation on the Platform.

101. SECURITY OBLIGATIONS

101.1 Security Responsibilities
Delivery Partners shall:

(a) secure devices;
(b) protect credentials;
(c) maintain reasonable cybersecurity practices;
(d) prevent unauthorized access.

101.2 Device Protection
Delivery Partners shall use reasonable measures to secure devices used to access the Platform.

101.3 Security Cooperation
Delivery Partners shall cooperate with security investigations.

102. PASSWORD SECURITY

102.1 Personal Credentials
Passwords and authentication credentials shall remain confidential.

102.2 No Sharing
Credentials shall not be shared with any third party.

102.3 Compromise Reporting
Suspected credential compromise must be reported promptly.

103. ACCOUNT MONITORING

103.1 Monitoring Rights
Frebulous may monitor Platform activity to:

(a) ensure compliance;
(b) prevent fraud;
(c) maintain security;
(d) investigate incidents.

103.2 Automated Systems
Monitoring may be conducted using automated systems, analytics tools, artificial intelligence, machine learning models, and manual review processes.

103.3 Internal Investigations
Monitoring information may be used in compliance reviews and investigations.

104. FRAUD DETECTION SYSTEMS

104.1 Fraud Prevention
Frebulous may implement systems designed to detect:

(a) fake deliveries;
(b) GPS spoofing;
(c) identity sharing;
(d) account abuse;
(e) incentive manipulation.

104.2 Automated Reviews
Certain suspicious activities may trigger automated reviews.

104.3 Risk Scoring
Risk assessment systems may be used to identify unusual behavior patterns.

105. DATA SHARING

105.1 Operational Sharing
Information may be shared where necessary for Platform operations.

105.2 Recipients
Information may be shared with:

(a) customers;
(b) merchants;
(c) franchisees;
(d) service providers;
(e) technology vendors;
(f) verification providers;
(g) payment providers.

105.3 Legal Compliance
Information may be shared where required by law.

106. GOVERNMENT REQUESTS

106.1 Legal Requests
Frebulous may disclose information in response to:

(a) court orders;
(b) legal notices;
(c) government requests;
(d) regulatory directives;
(e) law enforcement requests.

106.2 Compliance
Such disclosures may occur without prior notice where legally permitted.

107. DATA RETENTION

107.1 Retention Periods
Information may be retained for periods determined by:

(a) legal requirements;
(b) operational requirements;
(c) compliance requirements;
(d) business needs.

107.2 KYC Records
KYC information may be retained for one (1) year or longer where required by law.

107.3 Communication Records
Communication records may be retained in accordance with Platform policies.

107.4 Historical Records
Certain operational records may be retained for longer periods for compliance, fraud prevention, dispute resolution, audit, and security purposes.

108. DATA DELETION

108.1 Deletion Requests
Delivery Partners may request deletion of information where legally permissible.

108.2 Legal Exceptions
Deletion rights may be restricted where retention is required by:

(a) law;
(b) court orders;
(c) investigations;
(d) regulatory requirements.

108.3 Business Requirements
Certain records may be retained for legitimate business purposes.

109. INTELLECTUAL PROPERTY

109.1 Ownership
All Platform intellectual property remains the exclusive property of Frebulous.

109.2 Protected Materials
Protected materials include:

(a) trademarks;
(b) logos;
(c) software;
(d) applications;
(e) databases;
(f) content;
(g) designs.

109.3 No Transfer
Nothing in this Agreement transfers intellectual property rights to the Delivery Partner.

110. REVERSE ENGINEERING PROHIBITION

110.1 Restrictions
Delivery Partners shall not:

(a) reverse engineer software;
(b) copy systems;
(c) exploit vulnerabilities;
(d) bypass security measures;
(e) access unauthorized systems.

110.2 Enforcement
Violations may result in immediate enforcement action.

111. CYBERSECURITY INCIDENTS

111.1 Reporting Requirement
Delivery Partners shall promptly report suspected cybersecurity incidents.

111.2 Examples
Incidents include:

(a) hacking attempts;
(b) credential theft;
(c) malware infections;
(d) unauthorized access;
(e) account compromise.

111.3 Cooperation
Delivery Partners shall cooperate with investigations.

112. SECURITY INVESTIGATIONS

112.1 Investigation Rights
Frebulous may investigate suspected security incidents.

112.2 Evidence Sources
Investigations may rely on:

(a) logs;
(b) communications;
(c) system records;
(d) access records;
(e) technical evidence.

112.3 Corrective Actions
Corrective actions may include:

(a) password resets;
(b) restrictions;
(c) suspension;
(d) deactivation.

113. DATA PROTECTION COMPLIANCE

113.1 Applicable Laws
Frebulous and Delivery Partners shall comply with applicable privacy and data protection laws.

113.2 Future Laws
Compliance obligations extend to future amendments and new legal requirements.

113.3 Cooperation
Delivery Partners shall reasonably cooperate with privacy compliance initiatives.

114. SURVIVAL OF CONFIDENTIALITY OBLIGATIONS

114.1 Continuing Obligations
Confidentiality obligations shall survive suspension, deactivation, termination, expiration, or cessation of Platform participation.

114.2 Ongoing Protection
Confidential Information shall remain protected indefinitely unless it lawfully enters the public domain.

115. PLATFORM INTEGRITY PRINCIPLES

115.1 Purpose
Frebulous maintains a zero-tolerance approach toward fraud, theft, identity misuse, safety violations, customer abuse, merchant abuse, and activities that compromise Platform integrity.

115.2 Protection Objectives
This enforcement framework is intended to protect:

(a) customers;
(b) merchants;
(c) franchise partners;
(d) business partners;
(e) delivery partners;
(f) Frebulous systems;
(g) Platform reputation.

115.3 Enforcement Authority
Frebulous may investigate, review, suspend, restrict, deactivate, report, or otherwise take action against Delivery Partners where violations are suspected or established.

116. FRAUD DEFINITION

116.1 Fraudulent Conduct
Fraud includes any act, omission, representation, concealment, manipulation, scheme, or conduct intended to obtain unauthorized benefits or cause loss.

116.2 Examples
Fraud may include:

(a) fake deliveries;
(b) fake pickups;
(c) false completion reports;
(d) GPS spoofing;
(e) identity fraud;
(f) account sharing;
(g) incentive abuse;
(h) duplicate accounts;
(i) earnings manipulation;
(j) forged documentation;
(k) payment fraud;
(l) customer deception;
(m) merchant deception.

116.3 Non-Exhaustive List
The examples above are illustrative only and do not limit Frebulous' ability to identify other fraudulent conduct.

117. FAKE DELIVERIES

117.1 Prohibition
Delivery Partners shall not falsely represent that a delivery has been completed.

117.2 Examples
Fake deliveries include:

(a) marking deliveries completed without handover;
(b) fabricated delivery confirmations;
(c) false OTP submissions;
(d) manipulated proof of delivery;
(e) fraudulent delivery records.

117.3 Consequences
Fake deliveries may result in:

(a) immediate suspension;
(b) deactivation;
(c) cancellation of earnings;
(d) recovery actions;
(e) legal proceedings.

118. FAKE PICKUPS

118.1 Prohibition
Delivery Partners shall not falsely represent that a pickup has occurred.

118.2 Examples
Violations include:

(a) fabricated pickups;
(b) false merchant confirmations;
(c) manipulated pickup records;
(d) inaccurate reporting.

118.3 Enforcement
Frebulous may impose immediate enforcement action.

119. GPS SPOOFING

119.1 Strict Prohibition
GPS spoofing is strictly prohibited.

119.2 Examples
GPS spoofing includes:

(a) location simulation;
(b) fake GPS applications;
(c) route manipulation;
(d) location masking;
(e) false movement generation.

119.4 Enforcement
Confirmed GPS spoofing may result in:

(a) suspension;
(b) investigation;
(c) permanent deactivation.

120. IDENTITY SHARING

120.1 Personal Account Requirement
Delivery Partner accounts are personal and non-transferable.

120.2 Prohibited Activities
Delivery Partners shall not:

(a) lend accounts;
(b) rent accounts;
(c) transfer accounts;
(d) share credentials;
(e) permit third-party operation.

120.3 High-Risk Violation
Identity sharing is considered a severe violation.

120.4 Consequences
Identity sharing may result in:

(a) immediate suspension;
(b) permanent deactivation;
(c) legal action.

121. MULTIPLE ACCOUNT ABUSE

121.1 Unauthorized Multiple Accounts
Delivery Partners shall not create or operate multiple accounts without authorization.

121.2 Detection Rights
Frebulous may identify linked accounts using:

(a) device information;
(b) IP addresses;
(c) identity records;
(d) behavioral analytics;
(e) fraud detection systems.

121.3 Enforcement
Unauthorized multiple accounts may result in:

(a) suspension;
(b) deactivation;
(c) earnings cancellation.

122. INCENTIVE MANIPULATION

122.1 Prohibition
Delivery Partners shall not manipulate incentive systems.

122.2 Examples
Manipulation may include:

(a) artificial activity generation;
(b) collusion;
(c) account misuse;
(d) false transactions;
(e) coordinated abuse.

122.3 Financial Recovery
Improperly earned incentives may be recovered.

123. SELF-DEALING AND COLLUSION

123.1 Prohibited Conduct
Delivery Partners shall not engage in collusive arrangements intended to manipulate Platform operations.

123.2 Artificial Transactions
Artificial activity intended solely to generate earnings or incentives is prohibited.

123.3 Investigations
Frebulous may investigate suspicious transaction patterns.

124. THEFT AND MISAPPROPRIATION

124.1 Zero-Tolerance Policy
Theft is strictly prohibited.

124.2 Examples
Theft includes:

(a) retaining customer property;
(b) removing package contents;
(c) unauthorized possession;
(d) conversion of property;
(e) intentional misappropriation.

124.3 Consequences
Theft may result in:

(a) immediate suspension;
(b) permanent deactivation;
(c) financial recovery;
(d) police complaints;
(e) criminal prosecution;
(f) civil proceedings.

125. PROPERTY DAMAGE

125.1 Duty of Care
Delivery Partners shall handle customer and merchant property responsibly.

125.2 Negligence
Negligent conduct resulting in damage may lead to liability assessments.

125.3 Investigation Process
Damage claims shall be investigated based upon available evidence.

126. HARASSMENT POLICY

126.1 Respect Requirement
All individuals must be treated respectfully.

126.2 Prohibited Conduct
Harassment includes:

(a) abusive language;
(b) threats;
(c) intimidation;
(d) unwanted communication;
(e) offensive conduct.

126.3 Protected Persons
This policy applies to:

(a) customers;
(b) merchants;
(c) employees;
(d) contractors;
(e) delivery partners.

127. DISCRIMINATION PROHIBITION

127.1 Equal Treatment
Delivery Partners shall not discriminate on the basis of:

(a) religion;
(b) caste;
(c) ethnicity;
(d) nationality;
(e) disability;
(f) gender;
(g) age;
(h) legally protected characteristics.

127.2 Enforcement
Discrimination may result in suspension or deactivation.

128. VIOLENCE AND THREATS

128.1 Prohibited Conduct
Violence, intimidation, and threats are prohibited.

128.2 Examples
Violations include:

(a) physical violence;
(b) threatening behavior;
(c) aggressive conduct;
(d) coercion;
(e) intimidation.

128.3 Immediate Action
Frebulous may immediately suspend accounts pending investigation.

129. ALCOHOL AND DRUGS

129.1 Fitness for Service
Delivery Partners must remain fit to perform services safely.

129.2 Prohibited Activities
Delivery Partners shall not perform services while impaired by:

(a) alcohol;
(b) illegal substances;
(c) intoxicating drugs.

129.3 Safety Reviews
Frebulous may investigate reports of impairment.

130. BRIBERY AND CORRUPTION

130.1 Prohibition
Bribery, kickbacks, improper payments, and corrupt practices are prohibited.

130.2 Examples
Prohibited conduct includes:

(a) accepting bribes;
(b) offering bribes;
(c) unauthorized commissions;
(d) improper inducements.

130.3 Enforcement
Violations may result in immediate deactivation.

131. SOCIAL MEDIA MISCONDUCT

131.1 Responsible Conduct
Delivery Partners shall not misuse social media in ways that:

(a) expose confidential information;
(b) threaten customers;
(c) harass individuals;
(d) spread false information.

131.2 Evidence
Publicly available content may be considered during investigations.

132. CUSTOMER SAFETY VIOLATIONS

132.1 Safety Priority
Customer safety is a core Platform requirement.

132.2 Serious Violations
Serious safety concerns may result in immediate suspension pending investigation.

132.3 Escalation
Frebulous may involve law enforcement where appropriate.

133. MERCHANT SAFETY VIOLATIONS

133.1 Merchant Protection
Delivery Partners shall maintain safe and professional interactions with merchants.

133.2 Enforcement
Serious violations may result in immediate enforcement action.

134. INVESTIGATION AUTHORITY

134.1 Review Rights
Frebulous may investigate suspected misconduct.

134.2 Evidence Sources
Investigations may consider:

(a) GPS records;
(b) application logs;
(c) photographs;
(d) customer reports;
(e) merchant reports;
(f) communications;
(g) video evidence;
(h) third-party information.

134.3 Cooperation Requirement
Delivery Partners shall reasonably cooperate with investigations.

135. TEMPORARY SUSPENSION

135.1 Suspension Rights
Frebulous may temporarily suspend a Delivery Partner.

135.2 Grounds
Suspension may occur where:

(a) fraud is suspected;
(b) identity verification is required;
(c) safety concerns exist;
(d) compliance reviews are pending;
(e) investigations are ongoing.

135.3 Access Restrictions
Suspended accounts may lose access to:

(a) assignments;
(b) earnings visibility;
(c) Platform features.

136. IMMEDIATE SUSPENSION EVENTS

Frebulous may immediately suspend accounts where it reasonably believes there is:

(a) fraud;
(b) identity sharing;
(c) customer safety risks;
(d) merchant safety risks;
(e) security threats;
(f) unlawful conduct.

137. DEACTIVATION

137.1 Permanent Deactivation
Frebulous may permanently deactivate accounts for serious violations.

137.2 Examples
Deactivation may occur due to:

(a) repeated fraud;
(b) theft;
(c) serious misconduct;
(d) violence;
(e) identity abuse;
(f) account misuse.

137.3 No Automatic Right to Reactivation
Deactivation does not create any right to future reactivation.

138. APPEALS PROCESS

138.1 Appeal Rights
Delivery Partners may submit appeals regarding certain enforcement decisions.

138.2 Time Limit
Appeals should generally be submitted within fifteen (15) days of notification.

138.3 Review Process
Appeals may be reviewed by appropriate operational, compliance, security, legal, or management personnel.

138.4 Final Determination
Frebulous may issue a final decision following review.

139. EARNINGS DURING INVESTIGATIONS

139.1 Payment Holds
Frebulous may temporarily hold payments during investigations.

139.2 Fraud Reviews
Fraud-related investigations may result in:

(a) payment delays;
(b) payment adjustments;
(c) recovery actions;

139.3 Final Resolution
Payments may be released, adjusted, recovered, or withheld following review.

140. LEGAL REPORTING

140.1 Law Enforcement Cooperation
Frebulous may cooperate with law enforcement authorities.

140.2 Regulatory Reporting
Frebulous may report misconduct where required by law.

140.3 Evidence Preservation
Evidence may be preserved for investigations and legal proceedings.

141. RECOVERY OF LOSSES

141.1 Financial Recovery
Frebulous may seek recovery of losses caused by misconduct, fraud, theft, negligence, or policy violations.

141.2 Recovery Methods
Recovery may occur through:

(a) deductions;
(b) set-off rights;
(c) direct reimbursement requests;
(d) legal proceedings.

142. NO WAIVER

Failure to enforce a policy immediately shall not constitute a waiver of future enforcement rights.

143. PLATFORM PROTECTION RIGHTS

Frebulous reserves all rights reasonably necessary to:

(a) protect customers;
(b) protect merchants;
(c) protect business partners;
(d) prevent fraud;
(e) maintain safety;
(f) ensure legal compliance;
(g) preserve Platform integrity.

144. SAFETY FIRST PRINCIPLE

144.1 Core Commitment
Frebulous places the highest priority on the safety of:

(a) Delivery Partners;
(b) customers;
(c) merchants;
(d) franchise partners;
(e) business partners;
(f) members of the public.

144.2 No Delivery Priority Over Safety
No assignment, delivery target, incentive program, service-level expectation, customer request, merchant request, or operational instruction shall require a Delivery Partner to compromise safety.

144.3 Safety Over Speed
Safety shall always take precedence over delivery speed, performance metrics, assignment completion, ratings, incentives, or operational targets.

145. APPROVED VEHICLES

145.1 Eligible Vehicle Types
Frebulous may permit use of:

(a) motorcycles;
(b) scooters;
(c) electric scooters;
(d) electric two-wheelers;
(e) bicycles;
(f) future vehicle categories approved by Frebulous.

145.2 Vehicle Approval
Vehicle eligibility shall be determined by Frebulous.

145.3 Restrictions
Frebulous may restrict, prohibit, suspend, or withdraw approval for any vehicle category.

146. VEHICLE OWNERSHIP

146.1 Ownership Not Required
The Delivery Partner may use:

(a) owned vehicles;
(b) leased vehicles;
(c) rented vehicles;
(d) authorized family vehicles;
(e) otherwise legally authorized vehicles.

146.2 Responsibility
The Delivery Partner remains responsible for lawful possession and use of the vehicle.

146.3 Verification
Frebulous may request documentation demonstrating lawful vehicle use.

147. VEHICLE DOCUMENTATION

147.1 Mandatory Documents
Where applicable, Delivery Partners shall maintain:

(a) valid Registration Certificate (RC);
(b) identification documents;
(c) driving licence;
(d) any legally required permits.

147.2 Verification Rights
Frebulous may request updated documentation at any time.

147.3 Compliance Requirement
Failure to provide required documentation may result in:

(a) account restrictions;
(b) suspension;
(c) deactivation.

148. VEHICLE CONDITION REQUIREMENTS

148.1 Roadworthy Condition
Vehicles must remain safe and suitable for operational use.

148.2 Maintenance Responsibility
The Delivery Partner shall be solely responsible for:

(a) maintenance;
(b) repairs;
(c) servicing;
(d) inspections;
(e) replacement parts;
(f) vehicle upkeep.

148.3 Unsafe Vehicles
Frebulous may prohibit operation of unsafe vehicles.

148.4 Safety Reviews
Vehicle photographs, inspections, or verifications may be requested periodically.

149. HELMET REQUIREMENTS

149.1 Mandatory Helmet Usage
Delivery Partners operating two-wheelers shall wear appropriate helmets while performing services.

149.2 Compliance
Helmets must comply with applicable legal requirements.

149.3 Passenger Safety
Where passengers are lawfully carried, all applicable safety laws must be followed.

149.4 Enforcement
Failure to comply may result in operational restrictions.

150. SAFETY EQUIPMENT

150.1 Required Equipment
Frebulous may require:

(a) helmets;
(b) reflective jackets;
(c) branded uniforms;
(d) delivery bags;
(e) identification cards;
(f) safety accessories.

150.2 Equipment Standards
Equipment must be maintained in functional condition.

150.3 Replacement
Frebulous may require replacement of damaged, unsafe, or non-compliant equipment.

151. DELIVERY BAGS AND PACKAGE PROTECTION

151.1 Approved Storage
Delivery Partners shall transport items using appropriate carrying equipment.

151.2 Protection Obligations
Reasonable efforts shall be made to protect:

(a) garments;
(b) footwear;
(c) accessories;
(d) customer property;
(e) merchant property.

151.3 Weather Protection
Delivery Partners shall exercise reasonable care during:

(a) rain;
(b) storms;
(c) extreme heat;
(d) adverse weather conditions.

152. TRAFFIC LAW COMPLIANCE

152.1 Legal Compliance
Delivery Partners shall comply with all applicable traffic laws.

152.2 Prohibited Conduct
Delivery Partners shall not:

(a) drive recklessly;
(b) race vehicles;
(c) ignore traffic signals;
(d) engage in dangerous maneuvers;
(e) violate safety regulations.

152.3 Personal Responsibility
The Delivery Partner remains solely responsible for traffic violations.

153. DISTRACTED DRIVING

153.1 Mobile Device Use
Delivery Partners shall use mobile devices responsibly.

153.2 Safety Requirement
Operational use of applications shall not compromise road safety.

153.3 Prohibited Conduct
Delivery Partners shall not engage in unsafe device usage while operating vehicles.

154. FITNESS FOR DUTY

154.1 Operational Fitness
Delivery Partners shall remain physically and mentally fit to perform services.

154.2 Impairment Prohibition
Delivery Partners shall not perform services while impaired by:

(a) alcohol;
(b) narcotics;
(c) illegal substances;
(d) intoxicating medications that impair safe operation.

154.3 Safety Reviews
Reports of impairment may trigger investigations.

155. HEALTH AND WELL-BEING

155.1 Personal Responsibility
Delivery Partners remain responsible for their own health and well-being.

155.2 Breaks
Delivery Partners are encouraged to take reasonable rest periods.

155.3 Weather Conditions
Delivery Partners should exercise caution during adverse weather.

156. INSURANCE DISCLOSURE

156.1 Limited Insurance Availability
Frebulous may provide accident insurance coverage in certain circumstances, locations, categories, programs, partnerships, campaigns, or operational arrangements.

156.2 No Universal Coverage
Insurance coverage may not be available to all Delivery Partners.

156.3 Policy Dependence
Coverage shall be governed by:

(a) insurer terms;
(b) policy wording;
(c) eligibility criteria;
(d) exclusions;
(e) regulatory requirements.

156.4 No Guarantee
Frebulous does not guarantee insurance eligibility.

157. ACCIDENT INSURANCE

157.1 Program Availability
Where available, accident insurance may provide benefits for eligible incidents.

157.2 Third-Party Policies
Coverage may be administered through third-party insurers.

157.3 Eligibility
Eligibility requirements may vary by program.

157.4 Policy Control
Insurers shall determine claim outcomes in accordance with policy terms.

158. NO INSURANCE REPRESENTATIONS

158.1 Independent Insurers
Insurance products are generally provided by independent insurers.

158.2 No Warranty
Frebulous makes no representation regarding:

(a) approval of claims;
(b) claim amounts;
(c) insurer decisions;
(d) policy interpretations.

158.3 Policy Prevails
Insurance policy documents shall govern insurance benefits.

159. ACCIDENT REPORTING

159.1 Immediate Reporting
Delivery Partners shall promptly report accidents occurring during Platform activities.

159.2 Information Required
Reports may require:

(a) date;
(b) time;
(c) location;
(d) photographs;
(e) witness information;
(f) police information.

159.3 Cooperation
Delivery Partners shall cooperate with accident investigations.

160. EMERGENCY RESPONSE

160.1 Emergency Situations
Delivery Partners should prioritize personal safety during emergencies.

160.2 Contact Authorities
Where necessary, Delivery Partners should contact:

(a) emergency services;
(b) police authorities;
(c) medical services.

160.3 Platform Notification
Frebulous should be notified as soon as reasonably possible.

161. INJURY REPORTING

161.1 Reporting Obligation
Injuries occurring during Platform activities should be reported promptly.

161.2 Documentation
Supporting information may be requested.

161.3 Investigations
Frebulous may review injury reports for operational, safety, and insurance purposes.

162. PROPERTY DAMAGE INCIDENTS

162.1 Incident Reporting
Damage involving:

(a) customer property;
(b) merchant property;
(c) company property;
(d) third-party property

must be reported promptly.

162.2 Evidence Preservation
Delivery Partners shall preserve relevant evidence where reasonably possible.

163. RISK ASSUMPTION

163.1 Independent Activity
Delivery Partners acknowledge that transportation and logistics activities involve inherent risks.

163.2 Known Risks
Risks may include:

(a) traffic accidents;
(b) weather conditions;
(c) road hazards;
(d) mechanical failures;
(e) public interactions.

163.3 Personal Responsibility
Delivery Partners assume responsibility for managing ordinary operational risks.

164. PERSONAL INSURANCE

164.1 Recommendation
Frebulous recommends that Delivery Partners maintain appropriate personal insurance coverage.

164.2 Optional Coverage
Suggested insurance may include:

(a) health insurance;
(b) personal accident insurance;
(c) vehicle insurance;
(d) life insurance.

164.3 Independent Decision
Insurance procurement remains the responsibility of the Delivery Partner unless otherwise expressly provided.

165. VEHICLE EXPENSES

165.1 Delivery Partner Responsibility
The Delivery Partner shall be responsible for:

(a) fuel;
(b) charging costs;
(c) maintenance;
(d) repairs;
(e) insurance;
(f) taxes;
(g) permits;
(h) operational expenses.

165.2 No Reimbursement Obligation
Frebulous shall not be obligated to reimburse such expenses unless expressly stated.

166. SAFETY INVESTIGATIONS

166.1 Investigation Authority
Frebulous may investigate safety incidents.

166.2 Information Sources
Investigations may consider:

(a) GPS records;
(b) photographs;
(c) communications;
(d) witness statements;
(e) customer reports;
(f) merchant reports.

166.3 Corrective Measures
Corrective actions may include:

(a) training;
(b) warnings;
(c) suspension;
(d) deactivation.

167. SAFETY TRAINING

167.1 Educational Materials
Frebulous may provide safety guidance, training materials, awareness campaigns, or instructional content.

167.2 Participation
Delivery Partners may be required to review certain safety materials.

167.3 Compliance
Failure to comply with mandatory safety requirements may impact Platform access.

168. PANDEMIC, DISASTER AND EMERGENCY EVENTS

168.1 Special Protocols
Frebulous may establish special operational protocols during:

(a) pandemics;
(b) epidemics;
(c) natural disasters;
(d) public emergencies;
(e) government restrictions.

168.2 Compliance
Delivery Partners shall comply with reasonable emergency requirements.

169. SAFETY POLICY UPDATES

169.1 Continuous Improvement
Frebulous may update safety standards from time to time.

169.2 Notification
Updates may be communicated through the Platform or other communication channels.

169.3 Continued Participation
Continued use of the Platform may constitute acceptance of updated safety requirements.

170. LIMITATION OF SAFETY RESPONSIBILITY

170.1 Operational Nature
Frebulous provides a technology-enabled platform and does not control all circumstances encountered by Delivery Partners.

170.2 No Guarantee
Frebulous cannot guarantee:

(a) personal safety;
(b) road safety;
(c) customer conduct;
(d) merchant conduct;
(e) third-party conduct.

170.3 Reasonable Measures
Frebulous shall endeavor to maintain reasonable operational safety practices consistent with business requirements and applicable law.

171. COMPLIANCE WITH APPLICABLE LAWS

171.1 General Obligation
The Delivery Partner shall comply with all applicable laws, regulations, governmental orders, directives, notifications, and regulatory requirements while accessing or using the Platform.

171.2 Scope
Compliance obligations may include:

(a) transportation laws;
(b) road safety laws;
(c) tax laws;
(d) consumer protection laws;
(e) privacy laws;
(f) data protection laws;
(g) information technology laws;
(h) criminal laws;
(i) local municipal requirements;
(j) other applicable legal requirements.

171.3 Independent Responsibility
The Delivery Partner is solely responsible for understanding and complying with applicable legal obligations.

172. REGULATORY COOPERATION

172.1 Government Requests
Frebulous may respond to lawful requests from:

(a) courts;
(b) regulators;
(c) government authorities;
(d) law enforcement agencies;
(e) statutory bodies.

172.2 Cooperation Requirement
Delivery Partners shall reasonably cooperate with lawful investigations.

172.3 Disclosure
Frebulous may disclose information where required by law or reasonably necessary to protect legal rights.

173. REPRESENTATIONS AND WARRANTIES OF DELIVERY PARTNER

173.1 Authority
The Delivery Partner represents and warrants that:

(a) all information provided is accurate;
(b) all documents are genuine;
(c) the Delivery Partner has legal capacity to enter this Agreement;
(d) participation does not violate any applicable law.

173.2 Ongoing Accuracy
The Delivery Partner shall ensure information remains accurate and current.

173.3 Update Obligation
Material changes must be reported promptly.

174. ADDITIONAL WARRANTIES

174.1 Conduct
The Delivery Partner warrants that they shall not knowingly engage in:

(a) fraud;
(b) theft;
(c) unlawful conduct;
(d) harassment;
(e) identity misuse.

174.2 Compliance
The Delivery Partner shall comply with all Platform policies.

175. DISCLAIMER OF WARRANTIES

175.1 Platform Availability
The Platform is provided on an "as available" and "as is" basis.

175.2 No Guarantees
Frebulous does not guarantee:

(a) uninterrupted availability;
(b) error-free operation;
(c) continuous access;
(d) assignment availability;
(e) earning opportunities.

175.3 Technical Issues
Temporary interruptions may occur due to:

(a) maintenance;
(b) upgrades;
(c) system failures;
(d) third-party service interruptions;
(e) force majeure events.

176. LIMITATION OF LIABILITY

176.1 Maximum Extent Permitted by Law
To the fullest extent permitted by applicable law, Frebulous shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages.

176.2 Excluded Damages
Excluded damages may include:

(a) loss of profits;
(b) loss of opportunity;
(c) loss of goodwill;
(d) loss of reputation;
(e) business interruption;
(f) indirect economic losses.

176.3 Platform Nature
The Delivery Partner acknowledges that Frebulous operates a technology-enabled platform and does not guarantee commercial outcomes.

177. LIABILITY CAP

177.1 Aggregate Liability
To the maximum extent permitted by law, Frebulous' aggregate liability arising out of or relating to this Agreement shall not exceed the total amount paid by Frebulous to the Delivery Partner during the three (3) months immediately preceding the event giving rise to the claim.

177.2 Exceptions
Nothing in this Agreement shall exclude liability where exclusion is prohibited by law.

178. DELIVERY PARTNER LIABILITY

178.1 Personal Responsibility
The Delivery Partner remains responsible for losses caused by:

(a) fraud;
(b) theft;
(c) misconduct;
(d) negligence;
(e) intentional wrongdoing.

178.2 Case-by-Case Assessment
Liability determinations may be made based upon investigation findings and available evidence.

179. INDEMNIFICATION

179.1 Delivery Partner Indemnity
The Delivery Partner shall defend, indemnify, and hold harmless Frebulous and its:

(a) directors;
(b) officers;
(c) employees;
(d) affiliates;
(e) contractors;
(f) agents;
(g) business partners

from claims arising out of:

(i) violations of this Agreement;
(ii) violations of law;
(iii) negligence;
(iv) fraud;
(v) misconduct;
(vi) unauthorized disclosures;
(vii) third-party claims attributable to the Delivery Partner.

179.2 Survival
Indemnification obligations shall survive termination.

180. THIRD-PARTY CLAIMS

180.1 Handling of Claims
Frebulous may manage or defend claims involving Platform operations.

180.2 Cooperation
Delivery Partners shall cooperate with reasonable requests relating to claim resolution.

180.3 Information Requests
Relevant information may be requested from the Delivery Partner.

181. FORCE MAJEURE

181.1 Definition
Neither party shall be liable for delays or failures caused by events beyond reasonable control.

181.2 Examples
Force majeure events include:

(a) natural disasters;
(b) floods;
(c) earthquakes;
(d) fires;
(e) pandemics;
(f) epidemics;
(g) government actions;
(h) internet outages;
(i) telecommunications failures;
(j) civil unrest;
(k) war;
(l) labor disruptions.

181.3 Mitigation
Affected parties shall use reasonable efforts to mitigate impacts.

182. DISPUTE RESOLUTION FRAMEWORK

182.1 Good Faith Resolution
Parties shall attempt to resolve disputes in good faith before initiating formal proceedings.

182.2 Internal Review
Disputes may first be submitted through designated support, grievance, or escalation channels.

182.3 Informal Discussions
Parties should seek commercially reasonable solutions where practical.

183. ONLINE DISPUTE RESOLUTION

183.1 Digital Resolution
Frebulous may facilitate dispute resolution through online systems.

183.2 Electronic Communications
Disputes may be managed using:

(a) email;
(b) digital platforms;
(c) online submissions;
(d) virtual meetings.

183.3 Efficiency
The objective shall be efficient and cost-effective dispute resolution.

184. ARBITRATION AGREEMENT

184.1 Binding Arbitration
Subject to applicable law, disputes not resolved through informal processes may be referred to arbitration.

184.2 Scope
Arbitration may apply to disputes arising from:

(a) this Agreement;
(b) Platform participation;
(c) payments;
(d) operational matters;
(e) deactivation decisions;
(f) legal claims.

185. ARBITRATION PROCEDURE

185.1 Seat and Venue
The seat of arbitration shall be in the State of Gujarat, India, at a location determined by Frebulous or the appointed arbitrator, unless otherwise required by law.

185.2 Language
Arbitration proceedings shall be conducted in English.
Supporting documents may be submitted in English, Hindi, or other languages as permitted by the arbitrator.

185.3 Arbitrator
The dispute shall generally be resolved by a sole arbitrator appointed in accordance with applicable law.

185.4 Governing Statute
Arbitration shall be governed by the Arbitration and Conciliation Act, 1996, as amended.

186. COURT JURISDICTION

186.1 Exclusive Jurisdiction
Subject to applicable law, courts located within Gujarat shall have jurisdiction over matters not subject to arbitration.

186.2 Interim Relief
Nothing shall prevent a party from seeking interim or emergency relief from competent courts.

187. CLASS ACTION WAIVER

187.1 Individual Proceedings
To the extent permitted by law, disputes shall be pursued individually and not as part of a class, collective, representative, or consolidated action.

187.2 Separate Claims
Each party shall bring claims in its individual capacity.

188. LIMITATION PERIOD

188.1 Timely Claims
Claims should be brought within the period prescribed by applicable law.

188.2 Delay
Unreasonable delay may adversely affect the availability of evidence and remedies.

189. NOTICES

189.1 Delivery Partner Notices
Frebulous may send notices through:

(a) email;
(b) mobile application;
(c) SMS;
(d) digital dashboards;
(e) other approved communication methods.

189.2 Company Notices
Legal notices to Frebulous may be directed to the contact details designated by Frebulous from time to time.

189.3 Electronic Delivery
Electronic notices shall generally be deemed delivered upon transmission.

190. ASSIGNMENT OF RIGHTS

190.1 Frebulous Rights
Frebulous may assign, transfer, delegate, or restructure rights and obligations under this Agreement.

190.2 Delivery Partner Restrictions
The Delivery Partner may not assign rights or obligations without prior written approval.

191. RELATIONSHIP OF PARTIES

191.1 Independent Contractor
Nothing in this Agreement creates:

(a) employment;
(b) partnership;
(c) joint venture;
(d) agency relationship.

191.2 No Authority
Delivery Partners are not authorized to bind Frebulous contractually.

192. SEVERABILITY

192.1 Invalid Provisions
If any provision is determined invalid or unenforceable, remaining provisions shall continue in effect.

192.2 Modification
Invalid provisions may be modified to the minimum extent necessary to achieve legal compliance.

193. WAIVER

193.1 No Implied Waiver
Failure to enforce any provision shall not constitute a waiver.

193.2 Written Waivers
Waivers shall generally require written authorization.

194. ENTIRE AGREEMENT

194.1 Complete Understanding
This Agreement, together with incorporated policies and documents, constitutes the complete understanding between the parties.

194.2 Supersession
It supersedes prior understandings relating to the subject matter covered herein.

195. AMENDMENTS

195.1 Modification Rights
Frebulous may modify this Agreement from time to time.

195.2 Notification
Updates may be communicated through the Platform or other communication channels.

195.3 Continued Participation
Continued use of the Platform following modifications may constitute acceptance.

196. SURVIVAL

196.1 Continuing Provisions
The following provisions shall survive termination to the extent applicable:

(a) confidentiality;
(b) indemnity;
(c) liability limitations;
(d) dispute resolution;
(e) data retention;
(f) intellectual property protections;
(g) legal compliance obligations.

197. GOVERNING LAW

197.1 Applicable Law
This Agreement shall be governed by and construed in accordance with the laws of India.

197.2 Compliance
Nothing in this Agreement shall limit compliance with mandatory legal requirements.

198. INTERPRETATION

198.1 Fair Construction
This Agreement shall be interpreted fairly and consistently with its purpose.

198.2 Headings
Headings are for convenience only and do not affect interpretation.

199. ELECTRONIC RECORDS

199.1 Legal Validity
Electronic records shall be recognized to the fullest extent permitted by law.

199.2 Evidence
Platform records may be used as evidence in investigations, disputes, arbitration, and legal proceedings.

200. RESERVATION OF RIGHTS

Frebulous reserves all rights not expressly granted under this Agreement.

201. ELECTRONIC ACCEPTANCE

201.1 Legally Binding Acceptance
The Delivery Partner acknowledges and agrees that this Agreement may be accepted electronically and that such acceptance shall have the same legal force and effect as a handwritten signature.

201.2 Methods of Acceptance
Acceptance may occur through:

(a) clicking an "I Agree" button;
(b) activating a Delivery Partner account;
(c) logging into the Platform;
(d) completing onboarding;
(e) accepting assignments;
(f) uploading documents;
(g) continuing use of the Platform after publication of updates;
(h) any future electronic acceptance mechanism approved by Frebulous.

201.3 Evidence of Acceptance
Frebulous may maintain records relating to acceptance including:

(a) timestamps;
(b) device information;
(c) IP addresses;
(d) login records;
(e) application records;
(f) digital logs.

201.4 Binding Effect
The Delivery Partner acknowledges that electronic acceptance constitutes informed consent to all terms incorporated into this Agreement.

202. CONSENT TO ELECTRONIC COMMUNICATIONS

202.1 Digital Communications
The Delivery Partner consents to receiving communications electronically.

202.2 Communication Channels
Communications may be delivered through:

(a) mobile application;
(b) SMS;
(c) email;
(d) WhatsApp or approved messaging platforms;
(e) push notifications;
(f) support portals;
(g) future communication technologies.

202.3 Legal Notices
Legal notices may be delivered electronically to the extent permitted by law.

202.4 Communication Responsibility
The Delivery Partner is responsible for maintaining current contact information.

203. CONSENT TO VERIFICATION

203.1 Verification Authority
The Delivery Partner authorizes Frebulous to verify information submitted during onboarding and participation.

203.2 Verification Activities
Verification may include:

(a) document verification;
(b) identity verification;
(c) KYC verification;
(d) address verification;
(e) fraud screening;
(f) account reviews.

203.3 Ongoing Verification
Verification may occur before, during, or after onboarding.

203.4 Cooperation
The Delivery Partner agrees to cooperate with verification requests.

204. CONSENT TO LOCATION SERVICES

204.1 GPS Authorization
The Delivery Partner consents to collection and processing of location information while actively using the Platform.

204.2 Operational Uses
Location information may be used for:

(a) assignment management;
(b) customer tracking;
(c) navigation support;
(d) fraud prevention;
(e) safety reviews;
(f) operational analytics.

204.3 Required Functionality
Certain Platform features may require location services to remain enabled.

205. CONSENT TO FRAUD PREVENTION SYSTEMS

205.1 Monitoring Systems
The Delivery Partner acknowledges that Frebulous may use fraud detection systems.

205.2 Review Mechanisms
Fraud detection may involve:

(a) algorithmic review;
(b) automated alerts;
(c) operational reviews;
(d) compliance investigations.

205.3 Risk Management
Such systems are intended to protect customers, merchants, business partners, and Platform integrity.

206. CONSENT TO RECORD RETENTION

206.1 Operational Records
The Delivery Partner consents to retention of records necessary for:

(a) legal compliance;
(b) operational requirements;
(c) fraud prevention;
(d) dispute resolution;
(e) security investigations.

206.2 Retention Periods
Retention periods may vary depending upon the nature of the information and applicable legal requirements.

207. GRIEVANCE REDRESSAL MECHANISM

207.1 Grievance Framework
Frebulous maintains a grievance redressal process to address concerns raised by Delivery Partners.

207.2 Scope
Grievances may relate to:

(a) payments;
(b) onboarding;
(c) account access;
(d) suspension;
(e) deactivation;
(f) operational issues;
(g) privacy concerns.

207.3 Submission
Grievances may be submitted through designated channels established by Frebulous.

207.4 Review
Frebulous shall review grievances in accordance with internal procedures and applicable law.

208. SUPPORT SERVICES

208.1 Operational Support
Frebulous may provide support services through:

(a) email;
(b) application-based support;
(c) customer support systems;
(d) partner support channels.

208.2 No Guaranteed Resolution Time
Resolution times may vary based upon:

(a) complexity;
(b) investigation requirements;
(c) legal obligations;
(d) operational workload.

209. OFFICIAL CONTACT DETAILS

209.1 Company Information
Frebulous Private Limited
Corporate Identification Number (CIN): U00000GJ2026PTC000002
Registered Office:
SF59, Sidhheshwar HallMark, Ajwa Road
Vadodara - 390019
Gujarat, India

209.2 Delivery Partner Support
Email: [email protected]

209.3 Legal Communications
Email: [email protected]

209.4 Grievance Officer
Email: [email protected]

209.5 Nodal Officer
Email: [email protected]

209.6 Updates
Frebulous may update contact details from time to time.

210. COMPLIANCE DECLARATION

The Delivery Partner declares that:

(a) all information provided is accurate;
(b) documents submitted are genuine;
(c) participation is lawful;
(d) this Agreement has been reviewed;
(e) obligations are understood;
(f) Platform policies shall be followed.

211. INDEPENDENT CONTRACTOR ACKNOWLEDGEMENT

The Delivery Partner expressly acknowledges that:

(a) no employment relationship exists;
(b) no employer-employee relationship is created;
(c) no PF entitlement exists;
(d) no gratuity entitlement exists;
(e) no ESIC entitlement exists;
(f) no guaranteed earnings exist;
(g) no guaranteed assignments exist.

212. TAX ACKNOWLEDGEMENT

The Delivery Partner acknowledges responsibility for:

(a) personal tax obligations;
(b) GST compliance where applicable;
(c) reporting obligations;
(d) regulatory obligations.

213. DATA PROTECTION ACKNOWLEDGEMENT

The Delivery Partner acknowledges and agrees that:

(a) customer information is confidential;
(b) merchant information is confidential;
(c) Platform information is confidential;
(d) misuse of information may result in legal consequences.

214. SAFETY ACKNOWLEDGEMENT

The Delivery Partner acknowledges that:

(a) transportation activities involve risks;
(b) safety remains a personal responsibility;
(c) traffic laws must be followed;
(d) operational safety requirements must be observed.

215. INSURANCE ACKNOWLEDGEMENT

The Delivery Partner acknowledges that:

(a) insurance coverage may vary;
(b) coverage is subject to policy terms;
(c) insurers determine claim outcomes;
(d) insurance may not be available in all circumstances.

216. POLICY INCORPORATION BY REFERENCE

The following documents are incorporated into and form part of this Agreement:

(a) Privacy Policy;
(b) Security Policy;
(c) Terms of Use;
(d) Delivery Partner Policies;
(e) Incentive Policies;
(f) Safety Policies;
(g) Fraud Prevention Policies;
(h) Grievance Policies;
(i) future Platform policies.

217. FUTURE POLICY UPDATES

217.1 Amendment Rights
Frebulous may modify Platform policies from time to time.

217.2 Notification
Policy updates may be communicated electronically.

217.3 Continued Participation
Continued use of the Platform may constitute acceptance of revised policies.

218. ANNEXURE A
DELIVERY PARTNER CODE OF CONDUCT

Delivery Partners shall:

(a) act honestly;
(b) act professionally;
(c) respect customers;
(d) respect merchants;
(e) protect property;
(f) follow laws;
(g) avoid conflicts;
(h) safeguard information;
(i) comply with Platform rules.

219. ANNEXURE B
PROHIBITED ACTIVITIES SUMMARY

The following activities are prohibited:

(a) fraud;
(b) theft;
(c) fake deliveries;
(d) fake pickups;
(e) GPS spoofing;
(f) account sharing;
(g) identity fraud;
(h) harassment;
(i) discrimination;
(j) violence;
(k) bribery;
(l) corruption;
(m) extortion;
(n) customer data misuse;
(o) merchant data misuse;
(p) platform abuse.

220. ANNEXURE C
DOCUMENT CHECKLIST

Delivery Partners may be required to provide:

(a) Aadhaar;
(b) PAN;
(c) driving licence;
(d) bank account information;
(e) photograph;
(f) RC;
(g) additional compliance documentation.

221. ANNEXURE D
SAFETY CHECKLIST

Delivery Partners should ensure:

(a) helmet usage;
(b) safe vehicle condition;
(c) sufficient fuel or charge;
(d) operational mobile device;
(e) safe delivery equipment.

222. ANNEXURE E
INVESTIGATION EVIDENCE SOURCES

Frebulous may rely upon:

(a) GPS records;
(b) photographs;
(c) communications;
(d) customer reports;
(e) merchant reports;
(f) digital logs;
(g) system records;
(h) support records.

223. ENTIRE AGREEMENT CONFIRMATION

This Agreement, together with all incorporated policies and future amendments, constitutes the complete agreement between Frebulous and the Delivery Partner regarding participation in the Frebulous Delivery Partner Program.

224. EXECUTION

By accepting this Agreement electronically, the Delivery Partner confirms that:

The Agreement has been read and understood.
The Delivery Partner voluntarily agrees to be bound by its terms.
The Delivery Partner has authority to enter into this Agreement.
All information provided is true and accurate.
The Delivery Partner agrees to comply with all Platform policies and applicable laws.

FREBULOUS PRIVATE LIMITED
CIN: U00000GJ2026PTC000002
Registered Office:
SF59, Sidhheshwar HallMark, Ajwa Road
Vadodara - 390019
Gujarat, India
Email: [email protected]

DELIVERY PARTNER
Accepted Electronically Through Frebulous Platform
Date of Acceptance: Recorded Digitally
IP Address: Recorded Digitally
Device Information: Recorded Digitally
Digital Acceptance Reference: Generated Automatically

Delivery Partner Agreement and Legal

1. PURPOSE OF THIS AGREEMENT

2. ACCEPTANCE OF AGREEMENT

3. INDEPENDENT CONTRACTOR RELATIONSHIP

4. ELIGIBILITY REQUIREMENTS

5. DOCUMENTATION REQUIREMENTS

6. ACCOUNT CREATION AND ACCESS

7. VERIFICATION RIGHTS

8. DELIVERY PARTNER OBLIGATIONS

9. PERFORMANCE EXPECTATIONS

10. RIGHT TO MODIFY PLATFORM

11. COMPLIANCE WITH LAW

12. ENTIRE AGREEMENT

13. DEFINITIONS

14. INTERPRETATION

15. PLATFORM OPERATIONS

16. DELIVERY ZONES

17. ORDER ASSIGNMENT FRAMEWORK

18. PICKUP OPERATIONS

19. DELIVERY OPERATIONS

20. PACKAGE HANDLING REQUIREMENTS

21. CUSTOMER INTERACTION STANDARDS

22. MERCHANT INTERACTION STANDARDS

23. PROHIBITED ACTIVITIES

24. COMMUNICATIONS

25. PLATFORM GOVERNANCE

26. PARTNER ONBOARDING FRAMEWORK

27. ELIGIBILITY CONDITIONS

28. KYC REQUIREMENTS

29. REKYC AND PERIODIC VERIFICATION

30. IDENTITY VERIFICATION

31. BACKGROUND REVIEW

32. DELIVERY PARTNER ACCOUNT SECURITY

33. SINGLE ACCOUNT POLICY

34. ACCOUNT SHARING PROHIBITION

35. VEHICLE ELIGIBILITY REQUIREMENTS

36. VEHICLE DOCUMENTATION

37. VEHICLE SAFETY REQUIREMENTS

38. SAFETY EQUIPMENT REQUIREMENTS

39. UNIFORM AND BRANDING

40. MOBILE DEVICE REQUIREMENTS

41. LOCATION SERVICES REQUIREMENT

42. PARTNER STATUS MANAGEMENT

43. INACTIVITY MANAGEMENT

44. LEAVE AND AVAILABILITY FRAMEWORK

45. PARTNER LIFECYCLE MANAGEMENT

46. COMPANY DISCRETION

47. DELIVERY SERVICES FRAMEWORK

48. ORDER ASSIGNMENT SYSTEM

49. ACCEPTANCE OF ASSIGNMENTS

50. PICKUP STANDARDS

51. HIGH-VALUE GARMENT HANDLING

52. PACKAGE SECURITY REQUIREMENTS

53. DELIVERY COMPLETION STANDARDS

54. CUSTOMER COMMUNICATION STANDARDS

55. CUSTOMER PREMISES POLICY

56. CUSTOMER DATA PROTECTION

57. TIPS AND GRATUITIES

58. MERCHANT INTERACTION REQUIREMENTS

59. DELIVERY TRACKING AND GPS REQUIREMENTS

60. PERFORMANCE MANAGEMENT

61. CUSTOMER RATINGS

62. SERVICE QUALITY REQUIREMENTS

63. UNIFORMS AND BRAND REPRESENTATION

64. SAFETY AND ROAD CONDUCT

65. PROHIBITED OPERATIONAL ACTIVITIES

66. OPERATIONAL INVESTIGATIONS

67. OPERATIONAL COMPLIANCE

68. EARNINGS FRAMEWORK

69. EARNING COMPONENTS

70. INCENTIVE PROGRAMS

71. PEAK DEMAND INCENTIVES

72. REFERRAL PROGRAMS

73. PAYOUT STRUCTURE

74. PAYOUT CYCLES

75. MINIMUM PAYOUT THRESHOLDS

76. ACCOUNT VERIFICATION FOR PAYOUTS

77. TAX OBLIGATIONS

78. TAX DEDUCTIONS

79. GST COMPLIANCE